n8n

More Options Through Automation With n8n and moinAI

moinAI specializes in strong dialogs but additional automation is often needed in the background. For example, when information is to be passed on automatically, data is to be saved or subsequent processes are to be triggered. That's exactly what integration with n8n is for: a flexible automation tool that can be perfectly combined with moinAI.

The advantage: The chatbot remains clear, concise and focused on dialogue. At the same time, processes that would otherwise have to be initiated manually or laboriously recreated in other tools run fully automatically and efficiently in the background.

‍

What Is n8n?

n8n (pronounced “en-eight-en”) is an open-source automation platform. It is event-based, which means that certain triggers, such as a completed form in a chat, start automated processes.

These processes consist of so-called nodes. These are small function modules such as “send email”, “CRM entry” or “trigger Slack message.” With a visual drag-and-drop interface, these nodes can be intuitively linked to workflows without any programming knowledge.

n8n can be run either in the cloud or on your own server. This provides maximum freedom when it comes to technical implementation. This is particularly a plus for companies with individual IT structures or high data protection requirements:

Self-hosting allows full control over all data flows and makes it easy to integrate moinAI securely and seamlessly into existing systems.

‍

Why Connect moinAI to n8n?

The integration of moinAI with n8n separates dialog logic from process logic. In this way, moinAI stays focused on the conversation while n8n takes care of follow-up actions. This clean separation ensures greater clarity, fewer sources of error and better maintainability.

‍

Benefits at a Glance:

• Smooth integration: Tools such as Slack, HubSpot, Salesforce, Google Sheets or internal databases can be integrated directly, without any additional interfaces.

• No more data silos: Important information from the chat automatically reaches the right systems, such as CRM or responsible teams. This does not create data silos.

• Efficient workflows in the background: MoinAI handles communication, while n8n automates complex processes in the background. The chatbot remains clearly structured and powerful.

• Full data sovereignty: n8n can also be run on your own servers. Companies retain control of sensitive information and meet internal security requirements.

• Flexibly expandable: Your own processes can be set up individually and adapted to existing tools, even without previous technical knowledge.

‍

What Can Be Realised With the Integration?

The combination of moinAI and n8n opens up a wide range of automation options that specifically relieve the chatbot and seamlessly expand the process chain:

• Automatically process leads: If a user enters their contact details in the moinAI chat and clicks on “Request a quote”, for example, a CRM entry is automatically created (e.g. in Hubspot) and a follow-up email is sent.

• Trigger notifications: For specific keywords or concerns, n8n automatically sends a message to an internal team via Slack or Microsoft Teams.

• Save and analyze chat data: Chat content is automatically stored in Google Sheets or Airtable and is immediately ready for further evaluation or further processing.

• Connect your own systems: APIs can be used to connect your own systems such as ERP, booking tools or applicant management.

• Automate support: If a customer reports a problem in the chat, n8n automatically creates a ticket or initiates a recall process.

‍

How the Integration With n8n Works

The connection between moinAI and n8n is made via so-called webhooks, i.e. interfaces through which moinAI transfers certain data or events to n8n.

‍

Step-by-Step Explained:

1. Create a webhook in n8n

A new workflow is created in n8n that starts with a webhook. This reacts to a specific action in the chatbot, e.g. filling out a form or clicking on a button.

2. Enter webhook URL to moinAI

The generated webhook URL is stored in the moinAI platform in the appropriate place, for example in the campaign builder or in the response logic.

3. Configure workflow in n8n

The workflow can now be extended with additional nodes like “Enter Leads in CRM”, “Send Slack Message”, “Send Email” or “Save to Database.”

4. Test and activate

The workflow is tested and activated. From now on, it automatically runs in the background with every suitable event in the chat.

‍

→ Detailed instructions on webhook integrations can be found here in the help center.

‍

Conclusion: More Options With Little Effort

The integration of n8n with MoinAI provides more leeway without creating complexity in the chatbot. If you want to delegate repetitive tasks and reliably automate processes, this combination gives you maximum control even without programming knowledge.