Always know what your customers need next
Dreaming automatically analyses every chatbot conversation. This means you always know what matters to customers – and what’s still missing. All without any manual effort.
Customers tell us every day what’s missing – but nobody’s listening
Every day, customers ask questions that go unanswered. Not because nobody wants to help, but because these gaps lie hidden. Yet it is precisely there that the most valuable information about what customers really need lies.
AI agents get the job done
Whilst your chatbot is having conversations, the AI agents automatically analyse all conversations in the background
Listening
Several AI agents collect a cross-section of genuine user queries from the last few days
Recognising patterns
The agents group similar questions into topic clusters — across thousands of conversations
Provide insights
Specialist agents review every topic: Is it answered properly? Is there any information missing? Is the agent structure appropriate?
Implementing recommendations
The agents prepare the final insights: clearly laid out and well organised in a dashboard
More than just pattern recognition: AI that really understands
The agents interpret meaning, not just words. Two completely different ways of phrasing the same question are recognised as the same concern. This results in authentic insights rather than arbitrary clusters.
Semantic embeddings
The agents translate every question into a mathematical semantic space. Questions with the same intent are closely clustered together — language, typos and phrasing are irrelevant. Processed on European servers.
Self-optimising analysis
The agents do not work according to rigid rules. An agent evaluates the outcome of each clustering round – identifying where topics are still too broad or too narrow – and makes adjustments. Round after round, until the topics are just right. In this way, the agents carry out their own research on your data.
LLM optimisation
Finally, an agent reviews each topic just as an experienced analysis team would: do these questions really all have the same answer? They filter out outliers, merge duplicates and give each topic a clear name.
Curious? Give it a go now!
moinAI was developed in Germany, operates in compliance with the GDPR, and all embedding and processing take place within the EU.
Four types of insights:
organised and easy to understand
Dreaming brings order to the noise. There are four perspectives that show where your chatbot stands and where it can still grow
Topic Insight
A recurring theme that no agent has (yet) clearly addressed
Knowledge Insight
The right agent is at work — but we lack the knowledge to provide the answer
Quality Insight
There is an answer, but it has received a strikingly low rating
Structure Insight
A topic is spread across several agents – the structure should be clearer
The Dreaming-Dashboard
All the insights from the Dreaming end up here: clearly organised, assessed for relevance and ready to be put into practice. This means that, from thousands of conversations, it becomes clear in a matter of seconds which topics should be tackled next.
Dreaming remembers what it dreams about
Dreaming analyses not just once, but week after week. This way, you can see whether a topic is growing, shrinking or remaining stable. Resolved topics go dormant. If a topic resurfaces, it is reactivated — and you’ll be notified.
Shaped by expertise, designed for efficiency
Our versatile features, shaped by years of expertise, are designed to make optimising your communication processes a breeze and to make them more efficient
No-Code
Complex AI technology, but easy to use. Implementing the chatbot requires no IT skills or technical knowledge.
GDPR compliance
Thanks to our solid expertise in data protection, we know what is essential for the GDPR-compliant use of AI chatbots.
Human-Takover
To ensure that users always receive the right answer, it is possible to transfer them to a human member of staff at any time.
Multilingualism
The AI understands 98 different languages. This makes moinAI ideal for international use and enables it to serve different markets simultaneously.
Seamless chatbot migration
It is possible to switch from another provider to moinAI’s AI chatbot solution without having to start from scratch or invest additional resources in the migration process.
Genuine AI experts
And this isn’t something that’s just started yesterday. We have over 10 years’ experience in the field of AI and chatbots. At moinAI, we have genuine expertise and our own language model that you can rely on.
Service and Marketing Forms
Automatically capture important information in chat, generate valuable leads and automatically transfer them to the relevant tool (e.g. HubSpot).
Conversational Design
To help make communication between the chatbot and users varied and engaging, moinAI offers a wide range of design, text and media elements.
Dreaming is part of a tried-and-tested platform
moinAI has been processing millions of customer conversations for over nine years. Dreaming builds on this expertise and utilises tried-and-tested technology that is used on a daily basis by companies such as ADAC, HanseMerkur and TEAG.
