The success stories of our customers
More than 100 companies automate their customer communication with MoinAI. The successes and KPIs achieved are impressive.
Results that companies achieve with moinAI
Companies from a wide range of industries use moinAI in their customer communication and thus achieve impressive results:
which no longer have to be answered manually.
point to a high level of user acceptance of the chatbot.
which are processed in the chatbot concluding the case and without human intervention.
Case study: Geberit
How Geberit answers recurring customer inquiries via telephone or email using moinAI and automates them to complete the case.
- + 24,000 interactions per year
- 25% fewer requests to be answered manually
- 10% of conversations are converted to leads
- 81% AI accuracy
What our customers think
Webinars with our customers
Based on specific use cases and practical examples, learn how companies from various industries use moinAI in customer service, marketing and sales.
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Darum sind unsere Kund:innen überzeugt
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With moinAI, we are noticeably reducing the workload on our customer service team. The simple implementation, efficient FAQ coverage and sales-supporting live chat function offer our users real added value.
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The most significant effect of introducing a chatbot from moinAI was that we were able to reduce our costs per ticket by more than 30% within just three months, with a strong downward trend. Customer satisfaction remains the same. For us, that's ideal!
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The development at moinAI with generative AI is really strong. The chatbot receives a knowledge base — for us, these are the FAQs — and learns from it to write their own answers. This has significantly improved our automation and gave another boost of almost 10%.
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Using moinAI has greatly relieved our team, reducing the number of inquiries via email and phone. The chatbot can identify the correct departments and automatically respond to frequently asked questions.
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The moinAI chatbot handles initial customer inquiries well. Customers can also contact us directly via the chatbot if it is unable to provide a correct answer.
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When it comes to a chatbot, you really want the complete package. With moinAI, we have a dashboard where we can manage and adapt the content ourselves. Plus, we were able to integrate it into our own system super quickly.
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A key success indicator for us has been online booking. With the help of the chatbot, we generated 41% more online bookings – an impressive increase over the previous year.
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An excellent chatbot solution that can handle both service requests and sales inquiries. We were able to increase our order conversion rate by using the chatbot.
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The moinAI team members are absolute experts in their field. From our initial conversations to the ongoing development of our chatbot, we felt truly understood and supported. Every query we had was answered in the best possible way. This makes a shared partnership simply fun. :)
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+5.000.000 erfolgreiche Konversationen bei +100 Unternehmen
Happier customers through faster answers.
Überzeugen Sie sich selbst und erstellen Sie Ihren eigenen Chatbot. Kostenlos und unverbindlich.
