Modern AI with maximum control for every customer enquiry
moinAI combines RAG, specialised AI agents and strict guard ails to generate accurate, secure and brand-compliant responses.
What makes moinAI's AI so special?
Other providers
Generated texts are a double-edged sword: on the one hand, they save time, but on the other hand, it is difficult or even impossible to control the texts that are displayed by other providers. Not exactly ideal for customer communication.
Easy-to-use software is essential for customer service colleagues. Other providers often only offer an interface where topics and AI can be controlled. These interfaces are often designed to be used by experts and are not suitable for every user.
At moinAI, the company always retains editorial control over content and responses. Depending on the topic, either verified standard responses are used or appropriate responses are generated. This ensures that communication remains truthful and in line with the company's objectives.
At moinAI, companies get the best of both worlds: the AI models provided by OpenAI are used at moinAI (not in the product itself) for internal processes.
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How it works
A customer enquiry is followed by a response in just a few steps. The process combines a knowledge base, AI agent and quality checks into a clear workflow. This results in reliable responses with measurable improvement through feedback and analysis.
What makes moinAI stand out
What makes us so special and sets us apart from our competitors?
Guard Rails & Competitor Detection
moinAI removes unwanted instructions such as jailbreak attempts, reliably filters out competitors and ensures that all content remains protected, correct and fully compliant.
Special AI agents
moinAI's special AI agents are tailored precisely to your specific application. Each agent has a clear role, specific instructions and defined tools such as web search, API calls or internal knowledge access.
RAG Knowledge instead of hallucinations
moinAI relies on RAG-based knowledge instead of hallucinations: the AI only generates answers when reliable knowledge is available, does not provide fabricated data, and makes the origin of all information transparently traceable.
Tone, persona & use case control
moinAI ensures complete control over tone, persona and use case: the AI follows a clearly defined tone, works within a clearly defined use case (e.g. support only, no sales) and can optionally take channel-dependent rules into account.
Our AI research team
knowhere CEO & Head of Research, 20+ Jahre KI-Forschung.
Head of AI, promovierter Mathematiker, KI & NLP in Theorie und Praxis seit über 10 Jahren.
CTO, Gründer von moinAI und Experte für Server-Infrastruktur
Frequently asked questions about the technology
Our answers to your questions.
What is artificial intelligence (AI)?
Artificial intelligence is a system that can independently make predictions and thus also decisions using mathematical formulas, algorithms and large amounts of data. Programs with high computing power are able to recognise similarities and overlaps in large amounts of data and generate models from them. AI systems are already integrated into our everyday lives, helping solve problems with intelligent methods. However, there is much more to say on the subject and its definition. More information can be found in this interesting encyclopedia article: Was ist eine Künstliche Intelligenz.
What is a topic in AI chatbot?
Für den Chatbot spiegelt sich ein Thema in den sogenannten Frageabsichten von Nutzern wider. So kann es z.B. das Thema “Passwort vergessen” geben. Wenn so trainiert, beherrscht der Chatbot dieses Thema und kann dementsprechend diverse Varianten von Fragen dazu beantworten. Beispielfragen zu diesem Thema könnten sein:
“I've forgotten my password, what should I do?“
“Lost your login details? Can you help me?”
“Passwort fällt mir nicht ein!”
“Irgendwie habe ich meine Zugangsdaten vergessen und sie wollen mir nicht mehr einfallen. Wie kann ich mich jetzt denn einloggen?”
The chatbot would understand all these questions, assign them to the topic ‘Forgotten password’ and respond accordingly. How many topics a chatbot should be able to handle depends on the use case and the company. We recommend starting with a fixed set of topics and then expanding it bit by bit after going live. Incidentally, AI also supports the expansion of topics with its independent topic suggestions, called Dreaming. You can learn more about Dreaming in this blog article.
Can I connect my own CRM?
Yes. Yes. moinAI offers interfaces for connecting CRM systems such as HubSpot or Salesforce. Here is an overview of the standard integrations.
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