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Wrong Answers From AI? This Is How AI Hallucinations Occur

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AI in Sales: The 7 Best Tools at a Glance

AI in customer service: What are the biggest benefits?

AI-powered product recommendations in online retail

Accessible website: This is how a chatbot can support

What Is Agentic AI and Why Is It So Important?

AGI: Was ist Artificial General Intelligence?

Automated customer communication — everything you need to know

ChatGPT: The 14 Most Important Questions + Answers

20 ChatGPT Alternatives at a Glance (2025)

ChatGPT in Customer Service: Does the AI Bring Real Added Value?

Chatbot Intents, granularity & fallback intents

Chatbot KPI: The 6 most important metrics to measure success

The 6 biggest Chatbot fails and tips on how to avoid them

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Not Difficult at All: This Is How a Chatbot Is Created

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These are the top 6 Chatbot trends in Germany

Chatbot types: What are the advantages & disadvantages?

Chatbots in Support - Benefits & practical examples

What Are the Most Important Communication Channels?

Complaints Management: Definition, goals, process

What is Conversational AI and what benefits does it offer?

Chatbot and Conversational AI conferences 2025

The future of communication — everything about Conversational Agents

Conversational Commerce: Definition, Benefits, Practical Examples

Conversational Marketing – Everything You Need to Know About the Trend

4 Best Practices: How Conversion Rate Optimization and Chatbots Go Hand in Hand

Corona Virus: Stability Through AI Chatbots in Times of Crisis

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Customer Complaints: The 5 Best Methods for Dealing with Complaints

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Customer Experience —Positive Experiences Make the Difference

Customer Experience: Tips for Delivering an Outstanding Customer Journey

Customer Experience Management – the Key to Long-term Customer Relationships

Understanding Customers Better: With These Customer Insights It Works

Chatbots in the Customer Journey – Helpers for an Exceptional Customer Experience

Customer Retention: Relevance, tips & methods

Customer Satisfaction Score — What Is the CSAT and How Is It Measured?

Customer service: The most important tips and key figures (KPIs)

The 10 Biggest Customer Service Challenges - and How to Solve Them

Customer Service Software In Comparison: The 9 Best Solutions

Customer service KPIs: You should measure these 10 important KPIs

Chatbots & Data Protection: 7 Tips for a GDPR-compliant Chatbot

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Digital customer service: The turbo for companies and customers

The 13 Best Chatbot Examples from Practice

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FAQ automation: Automate recurring questions with AI chatbots

What is First Level Support and how much is the salary?

GPT-4 Is Here – Everything You Need to Know About it

More Generate leads with a chatbot — how does it work?

Generative AI: The art of the creative algorithm

German Accessibility Enhancement Act (BFSG): What Companies Need to Consider When Using Chatbots

What is Google Gemini (formerly Bard)? Everything you need to know

Google Gemini: An overview of the new Google AI

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Human Takeover: The chatbot human handover

Hybrid Chatbot: Definition, Benefits & Practical Examples

6 Tips: Improve Response Time in Customer Service

5 Reasons Why Chatbots Are Increasing Efficiency

Generate Insights With a Chatbot: This Is How It Works

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What Is a Language Model?

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The biggest language models (LLMs)

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MCP Server: The New Interface Between AI and Enterprise Systems

Multi-Channel Chatbot: Definition and Benefits

Multilingual Chatbots: Applications, Benefits & Practical Examples

Natural language processing: Examples & potentials (simply explained)

Natural Language Understanding (NLU): Using AI to understand human language

Product Advice: How Chatbots Help Customers Make a Purchase

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Products that require explanation: The art of marketing and service optimization

Prompt Injection: Risk for AI Systems Explained

Retrieval-Augmented Generation (RAG) — The knowledge booster for LLMs

Risks posed by AI: A look at the risks of artificial intelligence

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Rule-based chatbots: Examples & applications

Chatbot in Sales & distribution: This is how companies benefit

How does it work Self-service and what are the benefits?

SimpleQA — everything you need to know

Site navigation: Design, tips & examples

Structured Retrieval Augmentation Overview

training data and AI: This is how a chatbot is trained

How Universities & Colleges Benefit From an AI Chatbot on Their Website

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Potentials & limits: What can a chatbot? What can't a chatbot do?

Chatbot Providers at a Glance

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Communication Process: Key Components for Successful Interactions

Chatbots in Customer Analysis

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