Chatbot Wiki

Everything you need to know about chatbots, artificial intelligence and conversational AI. From A to Z.

The 10 Biggest Customer Service Challenges — and How to Solve Them

A Detailed Look: Understanding AI Agents

EU AI Act in Focus: New Regulations for AI in Europe

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Datenschutz

What Are AI Agents? A Comprehensive Overview of AI Agents

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The 16 Best AI Chatbots 2025 at a Glance

Chatbots

Wrong Answers From AI? This Is How AI Hallucinations Occur

KI

What is a AI Chatbot? Definition, Benefits, Function

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AI in customer service: What are the biggest benefits?

Kundenservice
Support

AI-powered product recommendations in online retail

Sales
E-Commerce

Accessible website: This is how a chatbot can support

Chatbots

What Is Agentic AI and Why Is It So Important?

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20 ChatGPT alternatives at a glance (2025)

Chatbots

AGI: Was ist Artificial General Intelligence?

Kundenservice
Support

Automated customer communication — everything you need to know

Kundenservice
Support

ChatGPT: The 14 Most Important Questions + Answers

Chatbots

ChatGPT in customer service: Does AI bring real added value?

Kundenservice
Support

Chatbot Intents, granularity & fallback intents

Chatbots

Chatbot KPI: The 6 most important metrics to measure success

Chatbots

The 6 biggest Chatbot fails and tips on how to avoid them

Chatbots

Not Difficult at All: This Is How a Chatbot Is Created

Chatbots

These are the top 6 Chatbot trends in Germany

Chatbots

Chatbot types: What are the advantages & disadvantages?

Chatbots

Chatbots in Support - Benefits & practical examples

Kundenservice
Support

Chatbots in the Customer journey — Helper for an exceptional customer experience

Marketing
Customer Experience

What Are the Most Important Communication Channels?

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Complaints Management: Definition, goals, process

Kundenservice
Support

What is Conversational AI and what benefits does it offer?

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Chatbot and Conversational AI conferences 2025

Chatbots

The future of communication — everything about Conversational Agents

Technologie
KI

Conversational commerce: Definition, benefits, practical examples

Sales
E-Commerce

Conversational Marketing — Everything You Need to Know About the Trend

Marketing
Customer Experience

Corona Virus: Stability Through AI Chatbots in Times of Crisis

Chatbots

Corpus (definition)

Technik-Glossar

Customer Acquisition - Successfully acquire new customers

Sales
E-Commerce

Customer Experience —Positive Experiences Make the Difference

Marketing
Customer Experience

Customer Experience: Tips for Delivering an Outstanding Customer Journey

Marketing
Customer Experience

Customer Experience Management — the key to long-term customer relationships

Marketing
Customer Experience

Understanding customers better: With these Customer Insights It works

Marketing
Customer Experience

Customer Retention: Relevance, tips & methods

Chatbots

Customer Satisfaction Score — What is CSAT and how is it measured?

Kundenservice
Support

Customer service: The most important tips and key figures (KPIs)

Kundenservice
Support

The 10 Biggest Customer Service Challenges - and How to Solve Them

Kundenservice
Support

Customer Service Software In Comparison: The 9 Best Solutions

Kundenservice
Support

Customer service KPIs: You should measure these 10 important KPIs

Kundenservice
Support

Chatbots & Data Protection: 7 Tips for a GDPR-compliant Chatbot

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Datenschutz

Digital customer service: The turbo for companies and customers

Kundenservice
Support

FAQ automation: Automate recurring questions with AI chatbots

Kundenservice
Support

What is First Level Support and how much is the salary?

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GPT-4 Is there — everything you need to know about it

KI
Technologie

More Generate leads with a chatbot — how does it work?

Sales
E-Commerce

Generative AI: The art of the creative algorithm

KI
Technologie

What is Google Gemini (formerly Bard)? Everything you need to know

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Google Gemini: An overview of the new Google AI

KI
Technologie

Ground Truth (definition)

Technik-Glossar

Human Takeover: The chatbot human handover

Chatbots

Hybrid Chatbot: Definition, Benefits & Practical Examples

Chatbots

5 reasons why chatbots are Increasing efficiency contribute to the company

Marketing
Customer Experience

Insights Generate with a chatbot: That's how it works

Chatbots

Intent (definition)

Technik-Glossar

Introduce a chatbot: How to do it in 6 steps

Chatbots

The biggest language models (LLMs)

KI
Technologie

What is a Large Language Model?

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5 Learnings from the Smartbroker webinar

Chatbots

What is Live chat? How it works, benefits and uses

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MCP Server: The New Interface Between AI and Enterprise Systems

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Multi-channel chatbot: Definition and benefits

Chatbots

Multilingual Chatbots: Applications, Benefits & Practical Examples

Chatbots

Natural language processing: Examples & potentials (simply explained)

KI
Technologie

Natural Language Understanding (NLU): Using AI to understand human language

KI
Technologie

Product Advice: How Chatbots Help Customers Make a Purchase

Sales
E-Commerce

Products that require explanation: The art of marketing and service optimization

Marketing
Customer Experience

Prompt Injection: Risk for AI Systems Explained

KI
Technologie

Retrieval-Augmented Generation (RAG) — The knowledge booster for LLMs

KI
Technologie

Risks posed by AI: A look at the risks of artificial intelligence

KI
Technologie

Rule-based chatbots: Examples & applications

Chatbots

Chatbot in Sales & distribution: This is how companies benefit

Sales
E-Commerce

How does it work Self-service and what are the benefits?

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SimpleQA — everything you need to know

KI
Technologie

Site navigation: Design, tips & examples

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Structured Retrieval Augmentation Overview

Technologie

training data and AI: This is how a chatbot is trained

KI
Technologie

How Universities & Colleges Benefit from an AI Chatbot on Their Website

Branchen
Anwendungsfälle

moinAI vs. Userlike – A Direct Comparison

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Voice of Customer: Methods, benefits & examples

Marketing
Customer Experience

WhatsApp Business: This is how the messenger service for companies works

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Word embedding (definition)

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Chatbot acceptance: What is the score of the acceptance of a chatbot as a communication channel?

Chatbots

What is artificial intelligence?

KI

Chat marketing: Examples, benefits and implementation tips

Marketing
Customer Experience

Is a chatbot The right one for my company?

Chatbots

Potentials & limits: What can a chatbot? What can't a chatbot do?

Chatbots

Chatbot Providers at a Glance

Chatbots

Communication Process: Key Components for Successful Interactions

Customer Experience

Chatbots in Customer Analysis

Chatbots

Customer Complaints: The 5 Best Methods for Dealing with Complaints

Kundenservice

Promoting customer loyalty - 8 measures and the role of the chatbot

Marketing
Customer Experience

Why customer management Is critical to success

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customer orientation — Definition, examples & tips

Marketing
Customer Experience

This is how an AI chatbot increases customer satisfaction

Marketing
Customer Experience

How to measure customer satisfaction and increase it

Kundenservice
Support

What makes good customer service off? The 10 most important tips

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5 Benefits of chatbots in customer service

Chatbots

Happier customers through faster answers.

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