Chatbot Wiki

EU AI Act in Focus: New Regulations for AI in Europe

What Are AI Agents? A Comprehensive Overview of AI Agents

The 16 Best AI Chatbots 2025 at a Glance

Wrong Answers From AI? This Is How AI Hallucinations Occur

What is a AI Chatbot? Definition, Benefits, Function

AI in Sales: The 7 Best Tools at a Glance

AI in customer service: What are the biggest benefits?

AI-powered product recommendations in online retail

Accessible Websites: This Is How a Chatbot Can Help

What Is Agentic AI and Why Is It So Important?

AGI: What Is Artificial General Intelligence?

Automated Customer Communication – Everything You Need to Know

ChatGPT: The 14 Most Important Questions + Answers

20 ChatGPT Alternatives at a Glance (2025)

ChatGPT in Customer Service: Does the AI Bring Real Added Value?

Chatbot Intents, granularity & fallback intents

Chatbot KPI: The 6 most important metrics to measure success

The 6 Biggest Chatbot Fails and Tips on How to Avoid Them

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Not Difficult at All: This Is How a Chatbot Is Created

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These Are the Top 9 Chatbot Trends in Germany

Chatbot Types: What Are the Advantages & Disadvantages?

Chatbots in Retail: Smart Assistants for Better Service

Chatbots in Support - Benefits & practical examples

Chatbots in recruiting: Efficient recruitment through automation

What Are the Most Important Communication Channels?

Complaints Management: Definition, Goals, Process

What Is Conversational AI and What Benefits Does It Offer?

Chatbot and Conversational AI Conferences 2025

The future of communication — everything about Conversational Agents

Conversational Commerce: Definition, Benefits, Practical Examples

Conversational Design: Natural dialogue with chatbots

Conversational Marketing – Everything You Need to Know About the Trend

4 Best Practices: How Conversion Rate Optimization and Chatbots Go Hand in Hand

Corpus (Definition)

Customer Acquisition - Successfully acquire new customers

Customer Complaints: The 5 Best Methods for Dealing with Complaints

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Customer Experience – Positive Experiences Make the Difference

Customer Experience: Tips for Delivering an Outstanding Customer Journey

Customer Experience Management – the Key to Long-term Customer Relationships

Understanding Customers Better: With These Customer Insights It Works

Chatbots in the Customer Journey – Helpers for an Exceptional Customer Experience

Customer Retention: Relevance, tips & methods

Customer Satisfaction Score — What Is the CSAT and How Is It Measured?

Customer Service: The Most Important Tips and Key Figures (KPIs)

The 10 Biggest Customer Service Challenges - and How to Solve Them

Customer Service Software In Comparison: The 9 Best Solutions

Chatbots in Customer Analysis

Customer service KPIs: You should measure these 10 important KPIs

Chatbots & Data Protection: 7 Tips for a GDPR-compliant Chatbot

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Digital Customer Service: The Turbo for Companies and Customers

Chatbots in E-Commerce

The 13 Best Chatbot Examples from Practice

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FAQ automation: Automate recurring questions with AI chatbots

What Is First Level Support and What Is the Salary?

GPT-4 Is Here – Everything You Need to Know About it

Generate More Leads With a Chatbot – How Does That Work?

Generative AI: The Art of the Creative Algorithm

German Accessibility Enhancement Act (BFSG): What Companies Need to Consider When Using Chatbots

What is Google Gemini (formerly Bard)? Everything you need to know

Google Gemini: An Overview of the New Google AI

Ground Truth (definition)

Guardrails: Protection Mechanisms for Secure and Brand-Conformant Language Models

Guided Selling: With targeted advice on the right product

Human Takeover: The Chatbot Human Handover

Hybrid Chatbot: Definition, Benefits & Practical Examples

6 Tips: Improve Response Time in Customer Service

5 Reasons Why Chatbots Are Increasing Efficiency

Generate Insights With a Chatbot: This Is How It Works

Intent (definition)

Introduce a chatbot: How to do it in 6 steps

Identifying and Closing Knowledge Gaps: How Chatbots Become Even Smarter

What Is a Language Model?

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The biggest language models (LLMs)

What Is a Large Language Model?

5 Learnings from the Smartbroker webinar

What is Live chat? How it works, benefits and uses

MCP Server: The New Interface Between AI and Enterprise Systems

Multi-Channel Chatbot: Definition and Benefits

Multilingual Chatbots: Applications, Benefits & Practical Examples

Natural Language Processing: Examples & Potentials (Simply Explained)

Natural Language Understanding (NLU): Using AI to understand human language

Product Advice: How Chatbots Help Customers Make a Purchase

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Products That Need Explanation: The Art of Marketing and Service Optimization

Prompt Injection: Risk for AI Systems Explained

Retrieval-Augmented Generation (RAG): The Knowledge Booster for LLMs

Risks posed by AI: A look at the risks of artificial intelligence

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Rule-Based Chatbots: Examples & Applications

Chatbot in Sales & Distribution: How Companies Benefit From It

How Does Self-Service Work and What Are the Benefits?

SimpleQA – Everything You Need to Know

Structured Retrieval Augmentation Overview

Training Data and AI: How a Chatbot Is Trained

How Universities & Colleges Benefit From an AI Chatbot on Their Website

moinAI vs. Userlike – A Direct Comparison

Voice of Customer: Methods, Benefits & Examples

Website Navigation: Design, Tips & Examples

WhatsApp Business: This Is How the Messenger Service for Companies Works

Word embedding (definition)

Chatbot Acceptance: What Is the Score of the Acceptance of a Chatbot as a Communication Channel?

What Is Artificial Intelligence?