Chatbot Wiki

Everything you need to know about chatbots, artificial intelligence and conversational AI. From A to Z.

The 10 Biggest Customer Service Challenges — and How to Solve Them

A Detailed Look: Understanding AI Agents

EU AI Act in Focus: New Regulations for AI in Europe

Rechtliches
Datenschutz

What Are AI Agents? A Comprehensive Overview of AI Agents

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The 16 Best AI Chatbots 2025 at a Glance

Chatbots

Wrong Answers From AI? This Is How AI Hallucinations Occur

KI

What is a AI Chatbot? Definition, Benefits, Function

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AI in Sales: The 7 Best Tools at a Glance

Branchen
KI
Sales

AI in customer service: What are the biggest benefits?

Kundenservice
Support

AI-powered product recommendations in online retail

Sales
E-Commerce

Accessible Websites: This Is How a Chatbot Can Help

Chatbots

What Is Agentic AI and Why Is It So Important?

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AGI: What Is Artificial General Intelligence?

Kundenservice
Support

Automated Customer Communication – Everything You Need to Know

Kundenservice
Support

ChatGPT: The 14 Most Important Questions + Answers

Chatbots

20 ChatGPT Alternatives at a Glance (2025)

Chatbots

ChatGPT in Customer Service: Does the AI Bring Real Added Value?

Kundenservice
Support

Chatbot Intents, granularity & fallback intents

Chatbots

Chatbot KPI: The 6 most important metrics to measure success

Chatbots

The 6 Biggest Chatbot Fails and Tips on How to Avoid Them

Chatbots

Not Difficult at All: This Is How a Chatbot Is Created

Chatbots

These Are the Top 9 Chatbot Trends in Germany

Chatbots

Chatbot Types: What Are the Advantages & Disadvantages?

Chatbots

Chatbots in Support - Benefits & practical examples

Kundenservice
Support

What Are the Most Important Communication Channels?

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Complaints Management: Definition, Goals, Process

Kundenservice
Support

What Is Conversational AI and What Benefits Does It Offer?

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Chatbot and Conversational AI Conferences 2025

Chatbots

The future of communication — everything about Conversational Agents

Technologie
KI

Conversational Commerce: Definition, Benefits, Practical Examples

Sales
E-Commerce

Conversational Design: Natural dialogue with chatbots

Chatbots

Conversational Marketing – Everything You Need to Know About the Trend

Marketing
Customer Experience

4 Best Practices: How Conversion Rate Optimization and Chatbots Go Hand in Hand

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Corpus (Definition)

Technik-Glossar

Customer Acquisition - Successfully acquire new customers

Sales
E-Commerce

Customer Complaints: The 5 Best Methods for Dealing with Complaints

Kundenservice

Customer Experience – Positive Experiences Make the Difference

Marketing
Customer Experience

Customer Experience: Tips for Delivering an Outstanding Customer Journey

Marketing
Customer Experience

Customer Experience Management – the Key to Long-term Customer Relationships

Marketing
Customer Experience

Understanding Customers Better: With These Customer Insights It Works

Marketing
Customer Experience

Chatbots in the Customer Journey – Helpers for an Exceptional Customer Experience

Marketing
Customer Experience

Customer Retention: Relevance, tips & methods

Chatbots

Customer Satisfaction Score — What Is the CSAT and How Is It Measured?

Kundenservice
Support

Customer Service: The Most Important Tips and Key Figures (KPIs)

Kundenservice
Support

The 10 Biggest Customer Service Challenges - and How to Solve Them

Kundenservice
Support

Customer Service Software In Comparison: The 9 Best Solutions

Kundenservice
Support

Customer service KPIs: You should measure these 10 important KPIs

Kundenservice
Support

Chatbots & Data Protection: 7 Tips for a GDPR-compliant Chatbot

Rechtliches
Datenschutz

Digital Customer Service: The Turbo for Companies and Customers

Kundenservice
Support

Chatbots in E-Commerce

Sales
E-Commerce

The 13 Best Chatbot Examples from Practice

Chatbots

FAQ automation: Automate recurring questions with AI chatbots

Kundenservice
Support

What Is First Level Support and What Is the Salary?

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GPT-4 Is Here – Everything You Need to Know About it

KI
Technologie

Generate More Leads With a Chatbot – How Does That Work?

Sales
E-Commerce

Generative AI: The Art of the Creative Algorithm

KI
Technologie

German Accessibility Enhancement Act (BFSG): What Companies Need to Consider When Using Chatbots

Rechtliches
Chatbots

What is Google Gemini (formerly Bard)? Everything you need to know

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Google Gemini: An Overview of the New Google AI

KI
Technologie

Ground Truth (definition)

Technik-Glossar

Guardrails: Protection Mechanisms for Secure and Brand-Conformant Language Models

Chatbots
Technologie
KI

Human Takeover: The Chatbot Human Handover

Chatbots

Hybrid Chatbot: Definition, Benefits & Practical Examples

Chatbots

6 Tips: Improve Response Time in Customer Service

Kundenservice

5 Reasons Why Chatbots Are Increasing Efficiency

Marketing
Customer Experience

Generate Insights With a Chatbot: This Is How It Works

Chatbots

Intent (definition)

Technik-Glossar

Introduce a chatbot: How to do it in 6 steps

Chatbots

Identifying and Closing Knowledge Gaps: How Chatbots Become Even Smarter

KI
Chatbots

What Is a Language Model?

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The biggest language models (LLMs)

KI
Technologie

What Is a Large Language Model?

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5 Learnings from the Smartbroker webinar

Chatbots

What is Live chat? How it works, benefits and uses

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MCP Server: The New Interface Between AI and Enterprise Systems

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Multi-Channel Chatbot: Definition and Benefits

Chatbots

Multilingual Chatbots: Applications, Benefits & Practical Examples

Chatbots

Natural Language Processing: Examples & Potentials (Simply Explained)

KI
Technologie

Natural Language Understanding (NLU): Using AI to understand human language

KI
Technologie

Product Advice: How Chatbots Help Customers Make a Purchase

Sales
E-Commerce

Products That Need Explanation: The Art of Marketing and Service Optimization

Marketing
Customer Experience

Prompt Injection: Risk for AI Systems Explained

KI
Technologie

Retrieval-Augmented Generation (RAG): The Knowledge Booster for LLMs

KI
Technologie

Risks posed by AI: A look at the risks of artificial intelligence

KI
Technologie

Rule-Based Chatbots: Examples & Applications

Chatbots

Chatbot in Sales & Distribution: How Companies Benefit From It

Sales
E-Commerce

How Does Self-Service Work and What Are the Benefits?

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SimpleQA – Everything You Need to Know

KI
Technologie

Structured Retrieval Augmentation Overview

Technologie

Training Data and AI: How a Chatbot Is Trained

KI
Technologie

How Universities & Colleges Benefit From an AI Chatbot on Their Website

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Anwendungsfälle

moinAI vs. Userlike – A Direct Comparison

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Voice of Customer: Methods, Benefits & Examples

Marketing
Customer Experience

Website Navigation: Design, Tips & Examples

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WhatsApp Business: This Is How the Messenger Service for Companies Works

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Word embedding (definition)

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Chatbot Acceptance: What Is the Score of the Acceptance of a Chatbot as a Communication Channel?

Chatbots

What Is Artificial Intelligence?

KI

Chat Marketing: Examples, Benefits and Tips

Marketing
Customer Experience

Is a Chatbot Right for My Company?

Chatbots

Potentials & Limits: What Can a Chatbot Do? What Can't a Chatbot Do?

Chatbots

Chatbot Providers at a Glance

Chatbots

Happier customers through faster answers.

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