Chatbot Wiki

EU AI Act in Focus: New Regulations for AI in Europe

What Are AI Agents? A Comprehensive Overview of AI Agents

The 16 Best AI Chatbots 2025 at a Glance

What is a AI Chatbot? Definition, Benefits, Function

AI in customer service: What are the biggest benefits?

AI-powered product recommendations in online retail

Accessible website: This is how a chatbot can support

What Is Agentic AI and Why Is It So Important?

20 ChatGPT alternatives at a glance (2025)

AGI: What is Artificial General Intelligence?

Automated customer communication — everything you need to know

ChatGPT: The 14 Most Important Questions + Answers

ChatGPT in Customer Service: Does the AI Bring Real Added Value?

Chatbot Intents, granularity & fallback intents

Chatbot KPI: The 6 most important metrics to measure success

The 6 biggest Chatbot fails and tips on how to avoid them

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Not Difficult at All: This Is How a Chatbot Is Created

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These are the top 6 Chatbot trends in Germany

Chatbot types: What are the advantages & disadvantages?

Chatbots in Support - Benefits & practical examples

Chatbots in the Customer journey — Helper for an exceptional customer experience

What Are the Most Important Communication Channels?

Complaints Management: Definition, goals, process

What is Conversational AI and what benefits does it offer?

Chatbot and Conversational AI conferences 2025

The future of communication — everything about Conversational Agents

Conversational Design: Natural dialogue with chatbots

Conversational commerce: Definition, benefits, practical examples

Conversational Marketing — Everything You Need to Know About the Trend

Corona Virus: Stability Through AI Chatbots in Times of Crisis

Corpus (definition)

Customer Acquisition - Successfully acquire new customers

Customer Experience —Positive Experiences Make the Difference

Customer Experience: Tips for Delivering an Outstanding Customer Journey

Customer Experience Management — the key to long-term customer relationships

Understanding customers better: With these Customer Insights It works

Customer Retention: Relevance, tips & methods

Customer Satisfaction Score — What is CSAT and how is it measured?

Customer service: The most important tips and key figures (KPIs)

The 10 Biggest Customer Service Challenges - and How to Solve Them

Customer Service Software In Comparison: The 9 Best Solutions

Customer service KPIs: You should measure these 10 important KPIs

Chatbots & Data Protection: 7 Tips for a GDPR-compliant Chatbot

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Digital customer service: The turbo for companies and customers

FAQ automation: Automate recurring questions with AI chatbots

What is First Level Support and how much is the salary?

GPT-4 Is there — everything you need to know about it

More Generate leads with a chatbot — how does it work?

Generative AI: The art of the creative algorithm

What is Google Gemini (formerly Bard)? Everything you need to know

Google Gemini: An overview of the new Google AI

Ground Truth (definition)

Human Takeover: The chatbot human handover

Hybrid Chatbot: Definition, Benefits & Practical Examples

5 reasons why chatbots are Increasing efficiency contribute to the company

Insights Generate with a chatbot: That's how it works

Intent (definition)

Introduce a chatbot: How to do it in 6 steps

The biggest language models (LLMs)

What is a Large Language Model?

5 Learnings from the Smartbroker webinar

What is Live chat? How it works, benefits and uses

MCP Server: The New Interface Between AI and Enterprise Systems

Multi-channel chatbot: Definition and benefits

Multilingual Chatbots: Applications, Benefits & Practical Examples

Natural language processing: Examples & potentials (simply explained)

Natural Language Understanding (NLU): Using AI to understand human language

Product Advice: How Chatbots Help Customers Make a Purchase

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Products that require explanation: The art of marketing and service optimization

Prompt Injection: Risk for AI Systems Explained

Retrieval-Augmented Generation (RAG) — The knowledge booster for LLMs

Risks posed by AI: A look at the risks of artificial intelligence

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Rule-based chatbots: Examples & applications

Chatbot in Sales & distribution: This is how companies benefit

How does it work Self-service and what are the benefits?

SimpleQA — everything you need to know

Site navigation: Design, tips & examples

training data and AI: This is how a chatbot is trained

How Universities & Colleges Benefit from an AI Chatbot on Their Website

Voice of Customer: Methods, benefits & examples

WhatsApp Business: This is how the messenger service for companies works

Word embedding (definition)

Chatbot acceptance: What is the score of the acceptance of a chatbot as a communication channel?

What is artificial intelligence?

Chat marketing: Examples, benefits and implementation tips

Is a chatbot The right one for my company?

Potentials & limits: What can a chatbot? What can't a chatbot do?

Communication Process: Key Components for Successful Interactions

Chatbots in Customer Analysis

Customer Complaints: The 5 Best Methods for Dealing with Complaints

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Promoting customer loyalty - 8 measures and the role of the chatbot

Why customer management Is critical to success

customer orientation — Definition, examples & tips

This is how an AI chatbot increases customer satisfaction

How to measure customer satisfaction and increase it

What makes good customer service off? The 10 most important tips

5 Benefits of chatbots in customer service

Customer Support: Definition, tips and differentiation from customer service

Customer Support: 7 tips, meaning & goals

What is a digital assistant?