Answer recurring questions.
At any time and in any language
✔ GDPR-compliant & secure – Made in Hamburg
✔ Reliable answers – No AI Hallucinations
✔ No-code & highly integrable – Quick to go live, easily scalable
in the region in September?
When enquiries are flooding in, but your service isn’t keeping pace
24/7 expectations, but no 24/7 team
aber kein 24/7-Team
Guests ask questions in the evenings, at night and at weekends. They expect immediate answers. Your team can’t keep up and every gap in service costs you.
Slow responses
Prospective customers are ready to book. Without a quick response, they’ll lose interest or book elsewhere. Any delay directly costs you revenue.
Routine queries and peak periods are putting a strain on your team
It’s always the same questions holding your team back. During peak periods, the volume of work escalates. Waiting times increase, quality drops, stress is inevitable.
A new kind of service for tourism and leisure providers
Real-world use cases from the tourism and leisure sectors with measurable impacts on efficiency, conversion rates and guest service.
Increase satisfaction
Multilingual support for customers around the world
moinAI can understand 98 different languages - including dialects and colloquialisms. Communicate with people from all over the world and ensure a high level of satisfaction. Simply select the languages you need and the moinAI AI experts will train the AI.
- Instant answers, 24/7
- Less workload for your support team
- Consistent service quality in 98 languages
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Umsatz steigern
24/7 answers - no matter what time of day
Offer guests and interested parties a 'round-the-clock' service with a digital assistant that never sleeps and continues to develop independently. Whether there are questions about excursion destinations, timetables or current COVID rules - the chatbot responds in seconds at any time.
- Fewer guest cancellations
- Book directly from the chat
- Higher turnover without extra effort
Take the pressure off the team
Automate recurring questions efficiently
Take the pressure off the service team by automatically answering repetitive queries. This gives your employees more time to deal with complex issues that require detailed advice. At the same time, you effectively save on support costs.
- Stable even during the peak season
- No additional staff required
- Relief during peak periods
The AI platform for scalable guest services
Automate enquiries, boost bookings and take the pressure off your team – with a central AI platform for chatbots, live chat, knowledge bases and AI Actions.
– mit einer zentralen KI-Plattform für Chatbot, Live-Chat, Knowledge Base und AI Actions.
AI chatbot & AI agent – automated responses and intelligent actions
- Respond instantly to customer enquiries via website chat, 24/7 – reliably, accurately and scalably
- Automatically handles standard queries and actions – through flexible integration into your infrastructure
- It continuously learns, draws on its knowledge base and can be precisely controlled thanks to guardrails – in 98 different languages
Knowledge Base —Your central source of knowledge for precise answers
- You determine from which sources the AI can learn — manually or automatically
- Manage content easily and keep it up to date, e.g. via website, PDF or internal documentaries
- Guardrails prevent unwanted statements — for maximum control & safety
Live chat — Personal support when it matters
- Quick, empathetic help with complex or sensitive issues
- Effective problem solutions, particularly for complex and emotional inquiries
- Seamlessly integrated into your existing environment — for immediate deployment
GenAI for support: Intelligent content from your knowledge
- Create suitable answers & templates directly from your knowledge base
- Reduce manual effort with automatically generated content — ready for approval
- Manage complex conversational designs effortlessly and efficiently
Why tourism and leisure brands choose moinAI
moinAI combines automated customer service in the travel and tourism sector with measurable business impact: fewer manual tickets, faster responses, and higher conversion rates.
Automatic response to all customer enquiries via chatbot.
More online ticket bookings are generated by quick responses and AI actions.
Languages can be understood and responded to without any extra effort.
Happier customers through faster answers.
See for yourself and create your own chatbot.
Of course, for free and without any obligation.
77% of support has been automated and online ticket bookings have increased by 41%.
Hear from our clients
”
moinAI takes care of a lot of the phone calls we’d otherwise have to handle from customers who (often due to their age) struggle to navigate the website or search through all the travel options. It also allows us to provide support to customers outside of opening hours. I like how easy it is to manage the chatbot. Everything is clearly labelled and offers plenty of options for populating the chatbot with information. The AI suggestions are also very useful and help you identify relevant topics. The support team are always available, queries via email are answered very quickly, and everyone is, of course, very helpful.
”
”
With the moinAI chatbot, we can automate some of the information provision and offer our customers a 24/7 service. This takes the pressure off our customer service team and boosts customer satisfaction. As well as the chatbot, a seamless handover to our customer service team is important to us.
”
”
The implementation of moinAI went absolutely smoothly – the onboarding and support were excellent, and the chatbot is surprisingly easy to use. Even when we’re short on time, the AI agent is already providing helpful answers and supporting our service centre, particularly at the weekend. We make the odd tweak now and then, which actually helps to improve the text and phrasing – all in all, a brilliant decision.
”
”
moinAI makes our day-to-day work easier. Guests who previously called us directly via the tourist helpline can now ask their questions via the chatbot and receive answers. It’s now very rare for a human to have to step in. This saves time and reduces the strain on staff.
”
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Wir nutzen MoinAI, um einerseits unseren Badegästen, zusätzlich zu unserer Webseite ein Tool zur Verfügung zu stellen, welches ihre Fragen klärt oder sie an die richtige Stelle weiterleitet und andererseits, nimmt uns MoinAI dadurch sehr viele Kundenanfragen ab, die sonst sehr viel Zeit unserer Mitarbeiter kosten, die diese für andere Aufgaben nutzen können. Am besten gefällt mir, dass ich ganz individuell und einfach den Chatbot einrichten und managen kann. Sämtliche Tools sind sehr übersichtlich gestaltet und auch falls mal Probleme aufkommen, wird einem sehr schnell professionell und freundlich weitergeholfen.
”
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A key success indicator for us has been online booking. With the help of the chatbot, we generated 41% more online bookings – an impressive increase over the previous year.
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With the moinAI chatbot, we can automate part of our inquiries and provide our customers with a 24/7 solution. This relieves our customer service team and increases customer satisfaction. In addition to the chatbot, seamless handover to our customer service is important to us.
”
”
Wir hatten sehr viele Unterhaltungen von über 51.0000 - hätten wir Jemanden beschäftigt, der sich dafür ans Telefon setzt und alles beantwortet, wäre das ein unglaublich hoher Aufwand gewesen – und noch dazu über alle Kanäle. Die Automatisierungsrate von 82% zu haben, ist natürlich schön.
”
Happier customers through faster answers.
See for yourself and create your own chatbot.
Of course, for free and without any obligation.
Why moinAI works better than generic AI tools
Controllable & precise
Full control over responses and actions – thanks to precise guardrails. Not a black-box chatbot, but one tailored precisely to your processes.
Scalable & reliable
Whether it’s 10 or 10,000 requests at once, moinAI remains stable, fast and error-free in operation.
Customisable & context-aware
Whether it’s 10 or 10,000 requests at the same time, moinAI remains stable, fast and error-free in operation.
Integrable & compatible
Integration with booking systems, CRMs, knowledge bases and existing tools in just a few steps.
Cost-effective & economical
Reduces support costs, boosts conversion rates and makes customer service scalable without the need for additional staff.
Tried and tested in the industry & ready to use
Industry templates and use cases for tourism and leisure. No need to start from scratch – build on tried-and-tested structures.
moinAI integrates directly with your booking, CRM and support tools. This means enquiries are processed automatically, data is synchronised and processes are automated without any disruption.
From tickets to measurable ROI
Use your own figures to see how quickly moinAI pays for itself in your service setup.
Top-rated. Winner of multiple awards.
Mehrfach ausgezeichnet.
moinAI is one of the highest-rated AI solutions in customer service.
Happier customers through faster answers.
See for yourself and create your own chatbot.
Of course, for free and without any obligation.