Notifies agents immediately of new chats for quick response.

An AI assistant within the hub that automatically generates response suggestions for the chatbot. Supports content creation and reduces editorial effort.

Context variables capture relevant information from the conversation and forward it to external systems via webhooks - in the desired format and to the right place.

Enables targeted assignment of resources to specific AI agents for clearly defined knowledge areas.

Analyzes stored sources in the knowledge base to ensure that answers are based on solid information.

Shows agents their bot assignments and thus supports work in multi-bot setups.

In addition to text elements, images, GIFs, card carousels or videos can be integrated to make the user experience more interactive.

AI agents incorporate the current time into their responses, ensuring context-relevant communication, e.g. through adapted greetings or time-dependent information.

Enables evaluation of all chat histories. In the detail view, questions, formulations and user reactions can be traced to identify optimization potential.

Zur Vorqualifizierung von Leads kann der Chatbot automatisiert Fragen stellen und potenzielle Kund:innen gezielt an das Sales-Team weiterleiten.

Closes the live chat and automatically hands the conversation back to the chatbot.

External LLMs such as Claude can be used to fill the knowledge base with additional knowledge.

Access to the hub can be additionally secured by two-factor authentication - for increased protection against unauthorized access.

Each company is supported by a dedicated contact person in the customer success team - for continuous support and individual assistance.

moinAI can be used across channels. Channels can be, for example, the German-language website and an app. Subdomains are also understood as separate channels if desired.

Supervisors can actively assign chats to individual agents and thus steer the team in a targeted manner.

Der Zugriff auf moinAI lässt sich gezielt auf bestimmte IP-Adressen oder Domains beschränken. Die Idee hinter einer Allowlist ist simpel: Alles, was nicht auf der Allowlist steht, ist auch nicht erlaubt – erhält also keinen Zugriff.

The help center provides 24/7 access to answers to frequently asked questions - for quick help even outside support hours.

The analysis area shows the most important metrics at a glance. Contains data on topic distribution, automation rate and conversion development over freely selectable time periods.

The integrated OAuth interface enables direct connection to common CRM systems like HubSpot. Form contents are automatically assigned to the respective contact records and are centrally available to sales and service.

With webhooks, external systems can be connected and real-time data processed directly from the chatbot. Information can be sent, retrieved or further processed - e.g. for validation or to start external processes.

Texte können individuell formuliert werden, sodass der Chatbot sowohl sprachlich als auch visuell zur Markenidentität passt. Sie haben die volle redaktionelle Kontrolle über alle Chatbot-Inhalte.

The follow-up question logic analyzes the context in advance to avoid unnecessary follow-up questions and improve user guidance.

The chat widget can be controlled via a JavaScript API. This allows external events such as opening the widget or sending a message to be triggered.

When no live agent is available, the chatbot takes over the conversation.

Enables the setup and customization of the chatbot without programming knowledge. Content, forms and processes can be configured intuitively via drag & drop or visual editors.

For websites integrated as sources, you can specify the interval (7/14/30 days) in which changes should be searched for.

Enables simultaneous handling of multiple chats, increasing efficiency and capacity.

An active conversation context is saved and restored - even during longer breaks. The chatbot can store, validate and pass on information to external systems.

Automatically trigger topic-specific follow-up actions - such as displaying a suitable topic or form - ensuring seamless transitions and higher conversions.

The expert team continuously analyzes chatbot performance and provides targeted recommendations for further optimization.

The moinAI community provides access to product updates, tips and best practices curated by the moinAI team. Exchange among users is also possible.

The switch to moinAI succeeds without interruption: existing content, processes and data can be transferred seamlessly.

Competitors can be specifically excluded so that they are neither mentioned nor recommended by the chatbot.

Standardized text modules can be triggered via shortcuts directly in the input field.

Content, design and functions of the teaser can be freely configured, including text, buttons, avatar and colors - matching the intended use and CI. The teaser clarifies the availability of the chatbot and facilitates entry into a conversation.

Für viele Branchen stehen direkt nutzbare Templates zur Verfügung – als schnelle Einstiegshilfe oder Inspiration für die eigene Umsetzung.

Show in real time which topics are requested how often. The data is constantly updated and enables early detection of trends or recurring concerns.

Enables the connection of various formats - including PDFs, DOCs, links and question-answer pairs - as knowledge sources for the knowledge base.

Colors, position and other design elements of the chat widget can be flexibly adapted to the existing corporate design.

Facilitate targeted analysis of large amounts of data. Conversations can be filtered and structured according to topics, ratings or misunderstood requests, for example.

Enables the structuring of responsibilities through assignment of roles and groups.

Enables login via an existing Google account. Reduces the effort for password management and simplifies user management through central authentication.

Conversations can be handed over to human colleagues at any time - via live chat (e.g. Zendesk, Userlike) or alternatively by email. The handover takes place automatically and seamlessly in the ongoing dialogue.

Parallel conversations are color-coded, enabling better overview in everyday work.

Enables the visual design of an individual chatbot avatar. Colors, shapes and logos can be customized to align the design with brand identity.

Enables individual configuration of privacy-relevant requirements - e.g. for notices, consents and storage rules.

At the end of a conversation, user satisfaction can optionally be requested. The results can be viewed and evaluated in the analysis area.

The moin widget offers maximum compatibility and is optimally displayed in every browser and on every device.

The output time of individual messages can be controlled specifically to improve reading flow and promote user engagement.

Chat histories are permanently available for analysis and quality assurance.

The moinAI widget meets the requirements of the Accessibility Enhancement Act (BFSG) and thus supports barrier-free digital service operations.

Limits the number of simultaneous chats per agent to avoid overload and ensure quality.

moinAI understands and processes 98 languages including numerous dialects. This makes the chatbot flexible for international use.

The AI recognizes based on conversations which topics might be additionally relevant. New topic suggestions are created automatically and gradually expand the knowledge scope of the chatbot.

Regular webinars present and explain new features - directly from the product or customer success team.

Standardized responses can be quickly inserted and edited via shortcuts and templates.

The underlying language model continuously improves through independent learning. Additionally, it can be manually trained and optimized - for example with the AI training tool in the hub.

moinAI can be implemented and used productively within a few weeks.

Shows the current availability status of agents for targeted routing and efficient handovers.

Manually maintained content that can be played out independently of generated answers. They ensure maximum content control and avoid inappropriate AI responses.

Zugriffsrechte auf den moinAI Hub lassen sich individuell pro Team oder Nutzer:in steuern. Zugriffe auf sensible Daten werden protokolliert und sind jederzeit nachvollziehbar.

Automatically translates incoming and outgoing messages for global support in 98 languages.

The technical documentation provides comprehensive information on integrating moinAI and facilitates the work of developers.

moinAI kann alle Daten anonym erfassen. Sofern personenbezogene Informationen erforderlich sind, wird eine Einwilligung durch die Nutzer:innen eingeholt.

The chatbot's greeting teaser can be adapted according to the page to address users in a context-specific way.

Enable company-compliant communication by storing specific compliance guidelines that the chatbot follows when generating responses.

Unclear or vague requests are classified through targeted follow-up questions. The AI learns continuously - without manual intervention or additional training.

Chats can be tagged to facilitate evaluation and categorization.

Depending on the channel - e.g. website or app - language, approach and tonality can be individually adapted.

Users can send files such as PDFs, images or videos directly in the chat to specify concerns or provide additional information.

Enables viewing of completed live chats for follow-up, quality assurance or training.

Topics and answers can be easily created, edited and managed in the editor - individually or together as a team.

Different agents can be equipped with different roles and personas - e.g. as a friendly, advisory sales agent or a factual, reserved customer service agent.

Forms can be individually configured and integrated into the chatbot flow. Captured data can be forwarded to internal systems like HubSpot or used for handovers to live chat. This facilitates data collection and lead generation.

The moinAI widget meets the requirements of the WCAG 2.1 guidelines.

Answers can be output in simple language if required - for better comprehensibility and greater accessibility.

Offer detailed control options for natural language processing. Configurable include the recognition logic and individual debugging steps. Developed for individual customizations and complex use cases.

Content that should not be openly displayed can be marked as private and remains available exclusively for internal response processes.

Enables the upload of multiple files directly in the chat for better processing.

Enables independent selection of the underlying Large Language Model, e.g. GPT-4o mini, GPT-4o, GPT-o1, Mistral Large, Gemini 2.0 Flash, Claude 3.5 Sonnet or DeepSeek-R1. Models can be configured per bot or project to optimally balance costs, performance and compliance.

Chatbot changes can be tested before publication in the integrated preview tool - without affecting live operations.

Combines RAG technology with generative AI and uses verified content for precise, context-related answers.

Individual onboarding supports a successful project start. This accelerates implementation and enables rapid benefit.

Images in chat can be equipped with alt texts so that they can be captured and read out by screen readers, for example.

Provides a REST API to keep connected resources automatically synchronized.

The chat widget offers a JavaScript API for integration into existing web applications. Messages can be pre-transmitted or the widget can be opened specifically. Further details can be found in the technical documentation.

Central overview of all relevant performance indicators. Shows conversation volume, automation level, CSAT scores and conversion rates in real time. The best basis for data-driven optimizations.