The AI platform for digital customer communication

moinAI is the platform for automated customer communication in marketing, sales and customer service. With chatbots, live chat, AI agents, generative AI and a knowledge base, businesses can communicate quickly and efficiently with customers on their website 24/7.

No-code
Many integration options
GDPR-compliant
LLM & Generative AI powered
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Already in use by 170+ companies in finance, tourism, industry, and more

Inspired by data, powered by AI, controlled by you

Delight in customer service, assist with purchases and impress in personal interactions – all while saving time. The moinAI platform provides everything you need to make it happen.

AI chatbot &
AI Agents
Knowledge Base (RAG)
Live Chat
GenAI

Automated communication at the highest level

  • Available around the clock and always able to learn in order to continuously improve
  • Reduces workload through efficient automation, especially for routine requests
  • Scales effortlessly to meet growing customer needs and requests
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Reliable source of knowledge for all answers

  • Decide for yourself which sources the chatbot is allowed to learn from
  • Manage content easily, either manually or automatically via MCP servers
  • Prevents unwanted responses with guardrails
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Human support when needed

  • Direct and personal communication with real experts
  • Effective problem solving, especially for complex and emotional requests
  • Seamless integration into the existing infrastructure for immediate support
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Intelligent content generation with a single click

  • Create high-quality content with minimal effort thanks to advanced AI technology
  • Save valuable time creating and optimizing your content
  • Manage complex conversational designs effortlessly and efficiently
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Rethinking service, marketing and sales

Experience the future of customer interaction with moinAI – for automated inquiry processing, personalized product recommendations and effective lead generation.

moinAI in support

Automate inquiries efficiently

Answer recurring questions around the clock

Discover AI chatbot
moinAI in marketing

Personalized product advice

Deliver perfect product recommendations in seconds

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moinAI in sales

Lead Generation Made Easy

Automatically generate leads and inspire customers

More on lead generation

Shaped by expertise, developed for efficiency

Our versatile functions, shaped by years of expertise, are designed to easily optimize your communication processes and make them more efficient

No-code

Maximum complexity in AI technology made incredibly easy to handle. No IT skills are required to implement the chatbot.

GDPR Compliance

With reliable expertise in data protection, we understand what’s essential for GDPR-compliant use of AI chatbots.

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Human takeover

To ensure every user always receives the right answer, it is always possible to transfer to a human employee.

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Multilingual

The AI understands 98 different languages, whick makes moinAI perfectly suited for international use and simultaneously serving various markets.

Seamless chatbot migration

Switching from another provider to moinAI is possible without starting from scratch or investing additional resources in the migration process.

Real AI experts

And not just since yesterday. We have over ten years’ experience in the field of AI and chatbots. At moinAI, we offer expertise from day one.

Service & marketing forms

Automatically capture important information in the chat, generate valuable leads, and seamlessly transfer them into the appropriate tool (e.g., HubSpot).

Conversational design

In order to make communication between chatbot and human diverse and appealing, moinAI offers numerous design, text and media elements.

Get more out of your tools and expand your AI chatbot with new features, workflows and automations.

All integrations

Hear from our clients

Our customers share their success stories with moinAI. Find out how our AI solutions make a difference in support, marketing and sales

“moinAI's intelligent chatbot solution enables us to automate online customer communication around Geberit AquaClean in chat, making our customers happier and our online support more efficient.”

Portrait von einem moin.ai Kunden
Sandra Schütt
MBA Marketing Division Manager, Geberit Vertriebs GmbH
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With the chatbot from moinAI, we are able to offer our customers a 24/7 solution for all kinds of inquiries. The bot is particularly helpful when it comes to recurring issues, resolving some customer concerns fully automatically. This frees up more time in other operational areas to deal with more complex customer issues.

Portrait von einem moin.ai Kunden
Alexander Reihl
Process Manager, AdmiralDirekt
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“Customers need to receive immediate answers to their questions. With the chatbot, small and medium-sized companies also have the opportunity to meet this expectation by automatically answering recurring queries.”

Portrait von einem moin.ai Kunden
Ulrike Albrecht
Head of Communication, Chocoversum
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“A chatbot is worthwhile wherever you want to become faster and more cost-efficient - with consistently stable response rates.”

Portrait von einem moin.ai Kunden
Sönke Hanneken
Head of Operation, NeoTaste
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5 reasons for moinAI: discover the benefits

Why moinAI? Find out what makes us unique and how you can use complex AI technology simply and efficiently with us.

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5/5 (6 reviews)
5/5 (5 reviews)
4.4/5 (150+ reviews)
1,2 Rated

moinAI Resources: for knowledge and inspiration

Find out more about the world of intelligent chatbots and AI in our webinars, guides and newsletter. Get exciting insights and updates.

Guide

The perfect AI chatbot for your specific use case

Decision-making made easy! There are plenty of chatbots out there - but not all chatbots are the same. Our comprehensive guide will help you decide whether moinAI is the right choice for your needs. Here you will find all the relevant information to make informed decisions for your use case.

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Webinars

Chatbots in practice

Whether customer service or marketing & sales - an intelligent chatbot can be used for various use cases.

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Newsletter

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Subscribe to our newsletter and receive updates about AI, chatbots & automation every two weeks.

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Zufriedenere Kunden durch schnellere Antworten

Überzeuge dich selbst und erstelle deinen eigenen Chatbot. Kostenlos und unverbindlich.

Das war erfolgreich. Vielen Dank.
Hoppla. Da ist wohl etwas schief gelaufen. Bitte versuchen Sie es noch einmal.