
The GDPR-compliant chatbot made in Hamburg
The solutions in detail
Starter
Business
Professional
Enterprise
AI agents make it possible to process a wide range of customer concerns.
AI agents speak exactly in the tone and style of the company. Cu
Enables continuous end-to-end processes for high levels of automation.
Forms can be used to transfer information from users to a responsible team, ticket system, live chat or similar.
Integrated live chat with human takeover for complex inquiries.
Email notification when an AI agent was unable to resolve a request.
Changes can be viewed at any time. Old backups can be restored as needed.
Safely test new chatbots and AI agents before going live.
Use industry templates to get started right away — no start from scratch.
Test AI-generated content and see how it works for customers.
Use various sources of information for the knowledge base.
The moinAI Kompanion suggests concepts and optimized formulations for answers.
Sources update themselves automatically and keep the chatbot up to date.
The number of sources that can be integrated into the hub.
The widget can be designed in corporate colors.
Customize the widget with a font of your choice.
The moinAI logo in the widget can be removed.
Images, PDFs and videos can be displayed.
Allow images, PDFs, and other files to be uploaded directly in the chat.
Use teasers to make website visitors aware of the chatbot.
Shows how many requests were successfully processed automatically.
Users can indicate whether their issue has been resolved or is still pending.
Enables you to track conversions to measure success.
Identifies common queries in the analytics dashboard.
Shows the total number of conversations made by the chatbot.
Detailed reports on every chat with information such as time, topics, and more.
Individual reports on request, adapted to specific requirements.
Allows users to rate the chat and provide feedback.
The chatbot can be used directly on the website.
Integration of the chatbot into mobile apps is possible.
Using the chatbot in WhatsApp for direct communication.
Users can use the chatbot by telephone.
Permanent contact person for individual support.
All important information for quick problem solutions at a glance.
Simply submit problems and concerns via ticket.
Support and problem solutions via email.
Direct support and problem solutions via phone.
Comprehensive introduction to all features and tools.
Creating the chatbot including all settings.
Regular optimization and update of the chatbot.
Individual AVVs and contract solutions.
On-site training with moinAI experts and Moini.
Special requests about chatbots and AI? Individual training available.
Regular quality checks by moinAI experts.
Easy login to moinAI Hub via Microsoft SSO.
Detailed rights management for clear responsibilities.
100% GDPR-compliant data storage and processing.
Customizing the chat widget and tracking conversions with JavaScript.
The number of live chat agents (seats) that are available.
Employees can be organized into groups such as sales or customer service.
Requests are forwarded to agents who speak the appropriate language.
Text blocks and templates can be added to the chat using a keyboard shortcut.
Automatically translates live chats into the language of agents and customers.
The number of products that the consultant knows and can recommend.
The number of properties that a product can have.
Integration of shop databases such as Shopware or Shopify.
Upload existing product data quickly and easily via CSV file.
addons

The smart way to the right product. The moinAI Product Advisor guides customers specifically to the right product by analyzing preferences and needs.

5 reasons for moinAI: discover the benefits
Why moinAI Find out what makes us unique and how you can use complex AI technology simply and efficiently with us

Frequently asked questions
What is moinAI?
moinAI is the AI platform for digital customer communication, which is offered as part of a SaaS service. moinAI consists of several components that can be used in combination as required:
- AI chatbot
The heart of moinAI: The self-learning AI chatbot is available to your customers around the clock. The chatbot learns with every conversation and automatically suggests new questions. - Product advisor
The smart assistant from moinAI: The moinAI Product Advisor helps customers find the right product and buy it directly in a matter of seconds. He advises users around the clock in an interactive dialogue. - Live chat
The direct connection to your customers: Get in touch with your website visitors in person. Because when it comes to emotional or very complex issues, human support is usually the means of choice.
- hub
Whether it's an AI chatbot, product advisor or live chat: In the hub, you always have an overview of all important key figures on usage intensity, artificial intelligence and automation. There you will also find an overview of questions from all users, sorted by relevance and frequency. - widget
The chat widget developed by us enables interactive dialogs through quick replies, buttons and the ability to integrate other elements. The widget has been developed for optimal UX in chat and can be used for all three elements (chatbot, product advisor, live chat).
Who is behind moinAI?
The developer or company behind moinAI is knowhere GmbH. Knowhere was founded in Hamburg in 2015 and has its headquarters there to this day, and the former founders also run the company to this day. Learn more about knowhere here.
What would moinAI's chatbot look like on my website?
So that you can find out how moinAI could work and look on your website, we would be happy to provide you with an individual preview in the form of a product demo. Our chatbot experts will prepare the product demo for you within a few days — 100% free of charge and without obligation, of course. Are you interested? Then click here.
Why does my customer communication benefit from moinAI?
Because with moinAI, your customer inquiries can be answered and processed faster, more efficiently and therefore better. With our moinAI chatbot solution, we have already helped over 100 companies from various industries achieve successful, automated customer communication.
Both in Marketing & Sales as well as in customer service moinAI is ideal for use. The resulting benefits can be seen below:
Marketing & Sales
- Optimizing the customer journey
- Answering questions about products & services at any time
- Qualify more leads — directly in the chat and fully automated
- Inspiration for potential customers and help them find the right product
- Converting website visitors into paying customersIncreasing the conversion rate
customer service
- Maximum availability and 24/7 service
- Answering questions about products & services at any time
- Saving support costs
- Reducing the workload of the customer service team
- Increasing customer satisfaction
- Insight into interesting customer insights
- Guaranteed reliability even during peak phases
How does moinAI differ from other chatbot solutions?
There are now many chatbots and chatbot providers. So what makes moinAI different from other providers and their products?
moinAI is based on artificial intelligence (AI) and 'natural language processing' (NLP)
You can find out exactly what artificial intelligence is under the question”What is artificial intelligence“. AI is important for a chatbot, as the chatbot is then not rule-based and offers little flexibility, but becomes smarter from question to question and learns independently. Learning the chatbot independently means that no effort has to be made on the part of the company. The AI therefore makes the chatbot a “no-brainer” that requires no further effort for the learning process.
moinAI's artificial intelligence and NLP are “homemade”, i.e. made in Germany and tailored precisely to the use cases of moinAI customers.
The special thing about moinAI's AI & NLP are the features Dreaming & Reassuring. On the one hand, these AI features make it possible for moinAI to always achieve reliable language comprehension — without having to manually train the AI. On the other hand, the AI independently expands the topics it has already learned through dreaming.
- moinAI understands complex issues through reassuring (intelligent queries in the event of uncertainty).
- moinAI is constantly learning through dreaming (suggestions for new topics).
More information about the features mentioned is available at”Technology issues“.
Conclusion: moinAI for minimal effort and maximum performance thanks to NLP and AI
moinAI truly understands their clients' concerns — without you having to worry about training the AI. In doing so, moinAI is learning on its own, so that more and more customer inquiries are automated.
Special offers
Offers for start-ups
We offer a discount for Essential customers when they are in the start-up phase.
Annual discount
Get two months of moinAI for free with annual prepayment
Special prices for special companies
We offer discounts to NGOs, nonprofits, and healthcare institutions.
Happier customers through faster answers.
Überzeugen Sie sich selbst und erstellen Sie Ihren eigenen Chatbot. Kostenlos und unverbindlich.
