moinAI price overview

moinAI is the AI platform for digital customer communication, which is offered as part of a SaaS service. moinAI consists of several components that can be used in combination as required:

• AI chatbot
  The heart of moinAI: The self-learning AI chatbot is available to your customers around the clock. The chatbot learns with every conversation and automatically suggests new questions.
• Product advisor
  The smart assistant from moinAI: The moinAI Product Advisor helps customers find the right product and buy it directly in a matter of seconds. He advises users around the clock in an interactive dialogue.
• Live chat
  The direct connection to your customers: Get in touch with your website visitors in person. Because when it comes to emotional or very complex issues, human support is usually the means of choice.
• Hub
  Ob KI-Chatbot, Produktberater oder Live-Chat: Im Hub haben Sie immer alle wichtigen Kennzahlen zur Nutzungsintensität, der künstlichen Intelligenz und der Automatisierung im Blick. Zudem finden Sie dort eine nach Relevanz und Häufigkeit geordnete Übersicht der Fragen aller Nutzer.
• Chat-Widget
  Das von uns entwickelte Chat-Widget ermöglicht interaktive Dialoge durch Quick-Replies, Buttons und die Möglichkeit, weitere Elemente zu integrieren. Das Widget ist für eine optimale UX im Chat entwickelt worden und kann für alle drei Elemente (Chatbot, Produktberater, Live-Chat) genutzt werden.

The developer or company behind moinAI is knowhere GmbH. Knowhere was founded in Hamburg in 2015 and has its headquarters there to this day, and the former founders also run the company to this day. Learn more about knowhere here.

So that you can find out how moinAI could work and look on your website, we would be happy to provide you with an individual preview in the form of a product demo. Our chatbot experts will prepare the product demo for you within a few days — 100% free of charge and without obligation, of course. Are you interested? Then click here.

Because with moinAI, your customer inquiries can be answered and processed faster, more efficiently and therefore better. With our moinAI chatbot solution, we have already helped over 100 companies from various industries achieve successful, automated customer communication.

Both in Marketing & Sales as well as in customer service moinAI is ideal for use. The resulting benefits can be seen below:

Marketing & Sales

• Optimizing the customer journey
• Answering questions about products & services at any time
• Qualify more leads — directly in the chat and fully automated
• Inspiration for potential customers and help them find the right product
• Converting website visitors into paying customersIncreasing the conversion rate
• Steigerung der Conversion Rate

customer service

• Maximum availability and 24/7 service
• Answering questions about products & services at any time
• Saving support costs
• Reducing the workload of the customer service team
• Increasing customer satisfaction
• Insight into interesting customer insights
• Guaranteed reliability even during peak phases

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There are now many chatbots and chatbot providers. So what makes moinAI different from other providers and their products?

moinAI is based on artificial intelligence (AI) and 'natural language processing' (NLP)

You can find out exactly what artificial intelligence is under the question”What is artificial intelligence“. AI is important for a chatbot, as the chatbot is then not rule-based and offers little flexibility, but becomes smarter from question to question and learns independently. Learning the chatbot independently means that no effort has to be made on the part of the company. The AI therefore makes the chatbot a “no-brainer” that requires no further effort for the learning process.

moinAI's artificial intelligence and NLP are “homemade”, i.e. made in Germany and tailored precisely to the use cases of moinAI customers.

• moinAI understands complex issues through reassuring (intelligent queries in the event of uncertainty).Reassuring (intelligente Rückfragen bei Unsicherheit).
• moinAI is constantly learning through dreaming (suggestions for new topics).Dreaming (Vorschläge für neue Themenfelder).

More information about the features mentioned is available at”Technology issues“.

Conclusion: moinAI for minimal effort and maximum performance thanks to NLP and AI

moinAI truly understands their clients' concerns — without you having to worry about training the AI. In doing so, moinAI is learning on its own, so that more and more customer inquiries are automated.