moinAI price overview

Choose the right solution for your digital customer communication

Unsere Empfehlung
Starter
from
475
€/month
from
500
€/month
including quick setup
Lean & effective chatbot solution for small businesses as a start in the AI world.
Chatbot erstellen
1 project
1 AI agent
AI language model: GPT-4o mini
1 language
1 admin account
1 content editor
Quick setup
Unlimited conversations
Unsere Empfehlung
Business
from
725
€/month
from
850
€/month
no onboarding-fee
Self-Service-Lösung für kleine Unternehmen und Start-ups für die einfache Chat-Automatisierung.
Chatbot erstellen
1 project
50 AI agents
Language models: GPT-4o mini, GPT-4o
1 language
1 Integrations/Actions
1 live chat agent
1 admin account
Unlimited content editors
Unlimited conversations
Unsere Empfehlung
Professional
from
2,000
€/month
from
2,450
€/month
no onboarding-fee
Intelligent chatbot solution for mid-sized companies prioritize chat automation.
Chatbot erstellen
1 project
100 AI agents
Language models: GPT-4o mini, GPT-4o
2 languages
5 integrations/actions
10 live chat agents
2 admin accounts
Unlimited content editors
Unlimited conversations
Unsere Empfehlung
Enterprise
individual
no onboarding-fee
Comprehensive solution for large companies for complex & scaled chat automation.
Product Demo
3 projects
Unlimited AI agents
Language models: GPT-4o mini, GPT-4o, more on request
7 languages
30 integrations/actions
35 live chat agents
3 admin accounts
Unlimited content editors
Unlimited conversations
Still not sure what you need?
Contact our product expert Sina:
sina.richter@moin.ai
Response within 24 hours
+10.000.000 successful conversations at +100 companies

The GDPR-compliant chatbot made in Hamburg

Unlimited conversations
The number of conversations that users have with the chatbot is unlimited.
Blaues Papier Icon
Numerous industry templates
Don't start from scratch, use our innovative industry templates.
Statistics and analytics
Evaluate your chatbot in detail: usage statistics, guided dialogs and exciting AI insights.

The solutions in detail

Starter
starting at 475€
per month
starting at 500€
per month
Business
starting at 725€
per month
starting at 850€
per month
Professional
starting at 2.000€
per month
starting at 2.450€
per month
Enterprise
price on request
Number of AI agents

AI agents make it possible to process a wide range of customer concerns.

1
50
100
Unlimited
Agent persona

AI agents speak exactly in the tone and style of the company. Cu

adaptable
adaptable
adaptable
adaptable
AI Actions

Enables continuous end-to-end processes for high levels of automation.

Coming soon
Coming soon
Coming soon
Coming soon
Connections / Forms

Forms can be used to transfer information from users to a responsible team, ticket system, live chat or similar.

1
5
On request
Live chat including seats

Integrated live chat with human takeover for complex inquiries.

not included
1 Seats
10 Seats
35 Seats
Email takeover

Email notification when an AI agent was unable to resolve a request.

Version history

Changes can be viewed at any time. Old backups can be restored as needed.

Staging and testing area

Safely test new chatbots and AI agents before going live.

Templates & templates

Use industry templates to get started right away — no start from scratch.

AI playground

Test AI-generated content and see how it works for customers.

Knowledge base sources

Use various sources of information for the knowledge base.

CSV, PDF, URLs
CSV, PDF, URLs
CSV, PDF, URLs
CSV, PDF, URLs
AI Suggestions (Kompanion)

The moinAI Kompanion suggests concepts and optimized formulations for answers.

Source update rate

Sources update themselves automatically and keep the chatbot up to date.

One time/manual
30 days
14 days
On request
Number of sources

The number of sources that can be integrated into the hub.

20
100
500
On request
Own colors

The widget can be designed in corporate colors.

Custom font

Customize the widget with a font of your choice.

On request
Remove moinAI logo

The moinAI logo in the widget can be removed.

On request
Multimedia content

Images, PDFs and videos can be displayed.

File upload

Allow images, PDFs, and other files to be uploaded directly in the chat.

Teaser

Use teasers to make website visitors aware of the chatbot.

Automation rate

Shows how many requests were successfully processed automatically.

Valuations

Users can indicate whether their issue has been resolved or is still pending.

Conversions

Enables you to track conversions to measure success.

Topic analysis

Identifies common queries in the analytics dashboard.

Number of conversations

Shows the total number of conversations made by the chatbot.

Detailed report

Detailed reports on every chat with information such as time, topics, and more.

Individual reports

Individual reports on request, adapted to specific requirements.

On request
CSAT report (chat reviews)

Allows users to rate the chat and provide feedback.

Webpage

The chatbot can be used directly on the website.

1
1
5
+5
Apps

Integration of the chatbot into mobile apps is possible.

Whatsapp

Using the chatbot in WhatsApp for direct communication.

Auf Anfrage
Auf Anfrage
Voice

Users can use the chatbot by telephone.

On request
On request
On request
On request
Dedicated contact person

Permanent contact person for individual support.

Help Center

All important information for quick problem solutions at a glance.

Ticket support

Simply submit problems and concerns via ticket.

Email support

Support and problem solutions via email.

Telephone support

Direct support and problem solutions via phone.

Onboarding

Comprehensive introduction to all features and tools.

1h handover
Onboarding session
2x onboarding sessions
Custom onboarding
Bot building service

Creating the chatbot including all settings.

On request
On request
On request
On request
Bot maintenance service

Regular optimization and update of the chatbot.

On request
On request
On request
On request
Contracts

Individual AVVs and contract solutions.

standard
standard
Individual AVV possible
Individual contracts possible
On-site training

On-site training with moinAI experts and Moini.

On request
On request
Individual training

Special requests about chatbots and AI? Individual training available.

On request
On request
On request
On request
QM audit

Regular quality checks by moinAI experts.

Azure Entra ID (SSO via Microsoft)

Easy login to moinAI Hub via Microsoft SSO.

Access control (role management)

Detailed rights management for clear responsibilities.

Different roles possible
Different roles possible
Different roles possible
Servers in the EU

100% GDPR-compliant data storage and processing.

Javascript API

Customizing the chat widget and tracking conversions with JavaScript.

Live chat agents

The number of live chat agents (seats) that are available.

1
10
35
Group organization

Employees can be organized into groups such as sales or customer service.

Voice routing

Requests are forwarded to agents who speak the appropriate language.

Shortcuts and templates

Text blocks and templates can be added to the chat using a keyboard shortcut.

Automatic translations

Automatically translates live chats into the language of agents and customers.

Number of products

The number of products that the consultant knows and can recommend.

5
10
20
more than 20 upon request
Number of properties

The number of properties that a product can have.

5
5
20
On request
Integration (e.g. Shopify)

Integration of shop databases such as Shopware or Shopify.

On request
On request
CSV upload

Upload existing product data quickly and easily via CSV file.

addons

AI product advisor

The smart way to the right product. The moinAI Product Advisor guides customers specifically to the right product by analyzing preferences and needs.
Live chat
Human support when it's needed. The moinAI live chat offers your users direct and personal communication.

5 reasons for moinAI: discover the benefits

Why moinAI Find out what makes us unique and how you can use complex AI technology simply and efficiently with us

5/5 (6 Bewertungen)
5/5 (5 Bewertungen)
4.4/5 (100 Bewertungen)
1,2 Testnote

Frequently asked questions

What is moinAI?

moinAI is the AI platform for digital customer communication, which is offered as part of a SaaS service. moinAI consists of several components that can be used in combination as required:

  • AI chatbot
    The heart of moinAI: The self-learning AI chatbot is available to your customers around the clock. The chatbot learns with every conversation and automatically suggests new questions.
  • Product advisor
    The smart assistant from moinAI: The moinAI Product Advisor helps customers find the right product and buy it directly in a matter of seconds. He advises users around the clock in an interactive dialogue.
  • Live chat
    The direct connection to your customers: Get in touch with your website visitors in person. Because when it comes to emotional or very complex issues, human support is usually the means of choice.
  • hub
    Whether it's an AI chatbot, product advisor or live chat: In the hub, you always have an overview of all important key figures on usage intensity, artificial intelligence and automation. There you will also find an overview of questions from all users, sorted by relevance and frequency.
  • widget
    The chat widget developed by us enables interactive dialogs through quick replies, buttons and the ability to integrate other elements. The widget has been developed for optimal UX in chat and can be used for all three elements (chatbot, product advisor, live chat).

Who is behind moinAI?

The developer or company behind moinAI is knowhere GmbH. Knowhere was founded in Hamburg in 2015 and has its headquarters there to this day, and the former founders also run the company to this day. Learn more about knowhere here.

What would moinAI's chatbot look like on my website?

So that you can find out how moinAI could work and look on your website, we would be happy to provide you with an individual preview in the form of a product demo. Our chatbot experts will prepare the product demo for you within a few days — 100% free of charge and without obligation, of course. Are you interested? Then click here.

Why does my customer communication benefit from moinAI?

Because with moinAI, your customer inquiries can be answered and processed faster, more efficiently and therefore better. With our moinAI chatbot solution, we have already helped over 100 companies from various industries achieve successful, automated customer communication.

Both in Marketing & Sales as well as in customer service moinAI is ideal for use. The resulting benefits can be seen below:

Marketing & Sales

  • Optimizing the customer journey
  • Answering questions about products & services at any time
  • Qualify more leads — directly in the chat and fully automated
  • Inspiration for potential customers and help them find the right product
  • Converting website visitors into paying customersIncreasing the conversion rate

customer service

  • Maximum availability and 24/7 service
  • Answering questions about products & services at any time
  • Saving support costs
  • Reducing the workload of the customer service team
  • Increasing customer satisfaction
  • Insight into interesting customer insights
  • Guaranteed reliability even during peak phases

How does moinAI differ from other chatbot solutions?

There are now many chatbots and chatbot providers. So what makes moinAI different from other providers and their products?

moinAI is based on artificial intelligence (AI) and 'natural language processing' (NLP)

You can find out exactly what artificial intelligence is under the question”What is artificial intelligence“. AI is important for a chatbot, as the chatbot is then not rule-based and offers little flexibility, but becomes smarter from question to question and learns independently. Learning the chatbot independently means that no effort has to be made on the part of the company. The AI therefore makes the chatbot a “no-brainer” that requires no further effort for the learning process.

moinAI's artificial intelligence and NLP are “homemade”, i.e. made in Germany and tailored precisely to the use cases of moinAI customers.

The special thing about moinAI's AI & NLP are the features Dreaming & Reassuring. On the one hand, these AI features make it possible for moinAI to always achieve reliable language comprehension — without having to manually train the AI. On the other hand, the AI independently expands the topics it has already learned through dreaming.

  • moinAI understands complex issues through reassuring (intelligent queries in the event of uncertainty).
  • moinAI is constantly learning through dreaming (suggestions for new topics).

More information about the features mentioned is available at”Technology issues“.

Conclusion: moinAI for minimal effort and maximum performance thanks to NLP and AI

moinAI truly understands their clients' concerns — without you having to worry about training the AI. In doing so, moinAI is learning on its own, so that more and more customer inquiries are automated.

Is your question not included?
Contact sales now

Special offers

Feel free to contact us if any of these options apply to you!

Offers for start-ups

We offer a discount for Essential customers when they are in the start-up phase.

Contact sales

Annual discount

Get two months of moinAI for free with annual prepayment

Contact sales

Special prices for special companies

We offer discounts to NGOs, nonprofits, and healthcare institutions.

Contact sales

Happier customers through faster answers.

Überzeugen Sie sich selbst und erstellen Sie Ihren eigenen Chatbot. Kostenlos und unverbindlich.