Chatbot Case Studies

Entdecken Sie die umfangreichen Einsatzmöglichkeiten und Erfolge, die mit moinAI erzielt wurden.

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Unternehmen

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Unternehmen

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Vor- und Nachname

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Unternehmen

How Wollenhaupt Is Using Teasy to Automate Product Advice and Customer Service

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We’re tea experts, not AI experts. That’s exactly what makes moinAI so valuable: you can get straight to the heart of the matter without having to worry about AI logic. It’s the best in its class, in my view.

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Annette Mehner

Senior Marketing & Product Managerin

Wollenhaupt

From fragmented knowledge to automated customer service

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By combining our knowledge base with generative AI, we were able to get new subsidiaries up and running in just three days and make a massive impact immediately.

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Sandra Schütt

Head Of Customer Care

ImmoScout24

Automated support for greater efficiency and lower costs

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The most significant effect of introducing a chatbot from moinAI was that we were able to reduce our costs per ticket by more than 30% within just three months, with a strong downward trend. Customer satisfaction remains the same. For us, that's ideal!

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Sönke Hanneken

Head of Operations

neoTaste

How FAZ uses an AI chatbot for service requests (German only)

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An excellent chatbot solution that can handle both service requests and sales inquiries. We were able to increase our order conversion rate by using the chatbot.

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Benjamin Regitz

Senior Manager Digital Business

Frankfurter Allgemeine Zeitung

AI chatbot for more efficiency in customer service and marketing (German only)

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Customers expect to receive immediate answers to their questions. With a chatbot, even small and medium-sized enterprises can meet this expectation by automatically responding to recurring enquiries.

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Ulrike Albrecht

Head of Communications

Chocoversum

AI chatbot deployed within 14 days (German only)

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With moinAI, we’ve been able to optimise the customer experience on the TEAG website. The software is very intuitive for both staff and customers. The CSM team works extremely quickly and is very helpful. That’s exactly the sort of collaboration you’d hope for!

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Hendrik Kupfer

Customer Experience Manager

TEAG

Kundenservice

Nuremberg Airport

Specialised AI agents in airport services

One agent per topic: How Nuremberg Airport keeps travelers reliably informed, even during hectic times

See Case Study

Wollenhaupt

How Wollenhaupt Is Using Teasy to Automate Product Advice and Customer Service

How Wollenhaupt is scaling support to 24/7 with TEASY, their digital AI tea consultant, and shaking up the industry as a first mover.

See Case Study

ImmoScout24

From fragmented knowledge to automated customer service

How Germany’s leading property platform has transformed the vast number of customer service enquiries and knowledge sources into a scalable AI support system

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neoTaste

Automated support for greater efficiency and lower costs

How NeoTaste uses an AI chatbot to reduce support costs and increase efficiency.

See Case Study

Teleboy

An AI Chatbot for More Automation and Customer Insights

How Teleboy successfully integrates an AI chatbot into customer service – not only saving over 2,500 support hours but also systematically gaining insights from user behavior.

See Case Study

Blume2000

AI Chatbot for Efficient Customer Service and Digital Transformation

Blume2000 uses an AI chatbot to improve customer service and increase efficiency at peak times.

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Frankfurter Allgemeine Zeitung

How FAZ uses an AI chatbot for service requests (German only)

FAZ is successfully using the moinAI chatbot in the subscription shop and the paywall, reducing cancellation rates and increasing conversion.

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Chocoversum

AI chatbot for more efficiency in customer service and marketing (German only)

How Chocoversum uses the AI chatbot to optimize guest service and conversion rates in equal measure, taking customer communication to the next level.

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Fressnapf Tiernahrungs GmbH

AI chatbot for fast and excellent first-level support (German only)

How Fressnapf uses an AI chatbot more successfully than almost any other company — and is thus setting up the digital customer communication of the future.

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Geberit

AI chatbot for B2B and B2C marketing (German only)

Case study: How Geberit uses an AI chatbot to automate 47% of inquiries and convert 10% of conversations into leads across Europe.

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TEAG

AI chatbot deployed within 14 days (German only)

Case study: How TEAG implemented moinAI as COVID-19 emergency aid in 14 days and thus offers stability and 24/7 service despite a crisis situation.

See Case Study

Admiral Direkt

AI chatbot to reduce support requests (German only)

Case study: How automotive insurer AdmiralDirekt achieved over 10,000 interactions with the chatbot and thus reduces the volume of support.

See Case Study

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