Chatbot Case Studies

Entdecken Sie die umfangreichen Einsatzmöglichkeiten und Erfolge, die mit moinAI erzielt wurden.

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Vor- und Nachname
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Unternehmen

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Unternehmen

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Vor- und Nachname
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Unternehmen

How Wollenhaupt Is Using Teasy to Automate Product Advice and Customer Service

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Wollenhaupt

From fragmented knowledge to automated customer service

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Sandra Schütt
Head Of Customer Care
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ImmoScout24

Automated support for greater efficiency and lower costs

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neoTaste

How FAZ uses an AI chatbot for service requests (German only)

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Frankfurter Allgemeine Zeitung

AI chatbot for more efficiency in customer service and marketing (German only)

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Chocoversum

AI chatbot deployed within 14 days (German only)

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TEAG
Kundenservice
Nuremberg Airport

Spezialisierte AI-Agents im Flughafen-Service

Ein Agent pro Thema: So informiert der Airport Nürnberg Reisende auch in der Krise verlässlich

See Case Study
Wollenhaupt

How Wollenhaupt Is Using Teasy to Automate Product Advice and Customer Service

How Wollenhaupt is scaling support to 24/7 with TEASY, their digital AI tea consultant, and shaking up the industry as a first mover.

See Case Study
ImmoScout24

From fragmented knowledge to automated customer service

How Germany’s leading property platform has transformed the vast number of customer service enquiries and knowledge sources into a scalable AI support system

See Case Study
neoTaste

Automated support for greater efficiency and lower costs

How NeoTaste uses an AI chatbot to reduce support costs and increase efficiency.

See Case Study
Teleboy

An AI Chatbot for More Automation and Customer Insights

How Teleboy successfully integrates an AI chatbot into customer service – not only saving over 2,500 support hours but also systematically gaining insights from user behavior.

See Case Study
Blume2000

AI Chatbot for Efficient Customer Service and Digital Transformation

Blume2000 uses an AI chatbot to improve customer service and increase efficiency at peak times.

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Frankfurter Allgemeine Zeitung

How FAZ uses an AI chatbot for service requests (German only)

FAZ is successfully using the moinAI chatbot in the subscription shop and the paywall, reducing cancellation rates and increasing conversion.

See Case Study
Chocoversum

AI chatbot for more efficiency in customer service and marketing (German only)

How Chocoversum uses the AI chatbot to optimize guest service and conversion rates in equal measure, taking customer communication to the next level.

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Fressnapf Tiernahrungs GmbH

AI chatbot for fast and excellent first-level support (German only)

How Fressnapf uses an AI chatbot more successfully than almost any other company — and is thus setting up the digital customer communication of the future.

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Geberit

AI chatbot for B2B and B2C marketing (German only)

Case study: How Geberit uses an AI chatbot to automate 47% of inquiries and convert 10% of conversations into leads across Europe.

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TEAG

AI chatbot deployed within 14 days (German only)

Case study: How TEAG implemented moinAI as COVID-19 emergency aid in 14 days and thus offers stability and 24/7 service despite a crisis situation.

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Admiral Direkt

AI chatbot to reduce support requests (German only)

Case study: How automotive insurer AdmiralDirekt achieved over 10,000 interactions with the chatbot and thus reduces the volume of support.

See Case Study

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