Chatbot Case Studies

Entdecken Sie die umfangreichen Einsatzmöglichkeiten und Erfolge, die mit moinAI erzielt wurden.

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Vor- und Nachname
Position
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Unternehmen

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Vor- und Nachname
Position
, 
Unternehmen

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Vor- und Nachname
Position
, 
Unternehmen

From fragmented knowledge to automated customer service

„

By combining the knowledge base with generative AI, we were able to get new subsidiaries up and running in just three days and make an immediate, significant impact.

”

Sandra Schütt
Vice President Customer Support
, 
ImmoScout24

Automatisierter Support für höhere Effizienz und geringere Supportkosten

„

Das Ziel war auch, sich personenunabhängig zu machen. So sind wir dann schlussendlich auf moinAI gestoßen: Ein Mix aus überzeugendem Pricing-Model und überzeugenden Lösungen.

”

Sönke Hanneken
Head of Operations
, 
neoTaste

How FAZ uses an AI chatbot for service requests (German only)

„

It has been shown that paywall users who use the chatbot are more likely to close. The chatbot therefore works well as a sales support.

”

Benjamin Regitz
Senior Manager Digital Business
, 
Frankfurter Allgemeine Zeitung

AI chatbot for more efficiency in customer service and marketing (German only)

„

Customers need immediate answers to their questions. With the chatbot, even small and medium-sized companies have the opportunity to meet these expectations by automatically answering recurring inquiries.

”

Ulrike Albrecht
Head of Communications, Chocoversum
, 
Chocoversum

AI chatbot for fast and excellent first-level support (German only)

„

A chatbot is worthwhile wherever you want to become faster and more cost-effective — with consistently stable response rates.

”

Sascha Klein
Expert Tracker Operations & Happiness
, 
Fressnapf Tiernahrungs GmbH

AI chatbot deployed within 14 days (German only)

„

With moinAI, we were able to optimize the customer experience on the TEAG website. The software is very intuitive for employees as well as for customers. The CSM team works extremely quickly and courteously. That's what you want to work with!

”

Hendrik Kupfer
Customer Experience Manager
, 
TEAG
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Customer Service
ImmoScout24

From fragmented knowledge to automated customer service

How Germany’s leading property platform has transformed the vast number of customer service enquiries and knowledge sources into a scalable AI support system

See Case Study
Customer Service
neoTaste

Automatisierter Support für höhere Effizienz und geringere Supportkosten

Wie NeoTaste mit einem KI-Chatbot für niedrigere Supportkosten und höhere Effizienz sorgt.

See Case Study
Customer Service
Teleboy

An AI Chatbot for More Automation and Customer Insights

How Teleboy successfully integrates an AI chatbot into customer service – not only saving over 2,500 support hours but also systematically gaining insights from user behavior.

See Case Study
Customer Service
Blume2000

AI Chatbot for Efficient Customer Service and Digital Transformation

Blume2000 uses an AI chatbot to improve customer service and increase efficiency at peak times.

See Case Study
Customer Service
Frankfurter Allgemeine Zeitung

How FAZ uses an AI chatbot for service requests (German only)

FAZ is successfully using the moinAI chatbot in the subscription shop and the paywall, reducing cancellation rates and increasing conversion.

See Case Study
Marketing
Chocoversum

AI chatbot for more efficiency in customer service and marketing (German only)

How Chocoversum uses the AI chatbot to optimize guest service and conversion rates in equal measure, taking customer communication to the next level.

See Case Study
Customer Service
Fressnapf Tiernahrungs GmbH

AI chatbot for fast and excellent first-level support (German only)

How Fressnapf uses an AI chatbot more successfully than almost any other company — and is thus setting up the digital customer communication of the future.

See Case Study
Marketing
Geberit

AI chatbot for B2B and B2C marketing (German only)

Case study: How Geberit uses an AI chatbot to automate 47% of inquiries and convert 10% of conversations into leads across Europe.

See Case Study
Customer Service
TEAG

AI chatbot deployed within 14 days (German only)

Case study: How TEAG implemented moinAI as COVID-19 emergency aid in 14 days and thus offers stability and 24/7 service despite a crisis situation.

See Case Study
Customer Service
Admiral Direkt

AI chatbot to reduce support requests (German only)

Case study: How automotive insurer AdmiralDirekt achieved over 10,000 interactions with the chatbot and thus reduces the volume of support.

See Case Study

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