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Chatbot Glossary: Insights on chatbots, artificial intelligence, and conversational AI, from A to Z.

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How DER SPIEGEL uses an AI-powered chatbot to automate 80% of chat-based service inquiries (German only)

For: Customer Service and Marketing Experts

How DER SPIEGEL supports (potential) subscribers with an AI chatbot - permanently relieving the service team, increasing subscription sales and achieving a CSAT score of 75%.

Service Excellence - How Unilabs helps their patients 24/7 with a digital assistant

🇬🇧 / 🇺🇸 For: Customer service experts

Learn how Unilabs is shaping the future of their digital customer communication in the midst of the COVID-19 pandemic in this exclusive live webinar.

BRITA best practice: successfully combining live chat and AI chatbot (German only)

For: Customer service and marketing experts

How BRITA uses a hybrid approach combining automated AI and manual live chat to answer recurring product questions, effectively reducing the service team's workload.

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