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Wir sind voll zufrieden mit unserem Beratungs-Chatbot zum Thema Abfallentsorgung. Mit moinAI ist auch der Pflegeaufwand für den Chatbot im Vergleich zu anderen Anbietern sehr gering. Trotz stetiger Anpassungen müssen wir nur drei bis vier Stunden im Monat in die Pflege des Chatbots investieren. Alles andere passiert automatisch.

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Wir sind Tee-Experten, keine KI-Experten. Genau das macht moinAI so wertvoll: Man ist sofort inhaltlich dran, ohne sich mit KI-Logik beschäftigen zu müssen. Best in Class für mich.

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With moinAI, we are noticeably reducing the workload on our customer service team. The simple implementation, efficient FAQ coverage and sales-supporting live chat function offer our users real added value.

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The most significant effect of introducing a chatbot from moinAI was that we were able to reduce our costs per ticket by more than 30% within just three months, with a strong downward trend. Customer satisfaction remains the same. For us, that's ideal!

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The development at moinAI with generative AI is really strong. The chatbot receives a knowledge base — for us, these are the FAQs — and learns from it to write their own answers. This has significantly improved our automation and gave another boost of almost 10%.

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Using moinAI has greatly relieved our team, reducing the number of inquiries via email and phone. The chatbot can identify the correct departments and automatically respond to frequently asked questions.

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The moinAI chatbot handles initial customer inquiries well. Customers can also contact us directly via the chatbot if it is unable to provide a correct answer.

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When it comes to a chatbot, you really want the complete package. With moinAI, we have a dashboard where we can manage and adapt the content ourselves. Plus, we were able to integrate it into our own system super quickly.

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A key success indicator for us has been online booking. With the help of the chatbot, we generated 41% more online bookings – an impressive increase over the previous year.

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An excellent chatbot solution that can handle both service requests and sales inquiries. We were able to increase our order conversion rate by using the chatbot.

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The moinAI team members are absolute experts in their field. From our initial conversations to the ongoing development of our chatbot, we felt truly understood and supported. Every query we had was answered in the best possible way. This makes a shared partnership simply fun. :)

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