AI chatbot deployed within 14 days (German only)

The start of the corona crisis in 2020 has hit many hard — both private individuals and companies. This gave rise to many concerns, doubts and questions. This was particularly noticeable for companies in customer communication: The number of (recurring) customer inquiries rose rapidly. The Thuringian energy supplier TEAG also had an increasing volume of inquiries on the one hand and fewer personnel resources due to, for example, short-term home office.

In order to guarantee stability & availability in customer service during the COVID situation, despite the above circumstances, the Thuringian energy company is using an AI chatbot. In addition to the resulting advantages, which are well-known to everyone (such as 24/7 availability or automated answers within seconds), there is something else that distinguishes the TEAG x MoiNAI case.

‍Namely the speed of implementation. Within 14 days, the top 10 topics were defined, trained, formulated and put live. And with success: After just a short time, the automation rate was 68%.‍

Find out more about the challenges, results and KPIs in the case study.