AI chatbot to reduce support requests (German only)

How AdmiralDirekt achieved a 12% reduction in call volume in real-time analyses of customer inquiries and with moinAI answers repetitive customer inquiries automatically and concludes the case.

The result: Among other things, 24/7 immediate problem resolution and, as a result, an increase in customer satisfaction. In the case of insurance, it is very important that a chatbot can react to various use cases and provide the customer or interested party with appropriate qualified assistance. Insurance companies in particular often have various concerns, meaning that there are many potential use cases. The spectrum ranges from simple contact information, to a price calculation, to a claim report or a contract conclusion. A self-learning chatbot is therefore ideal for insurance companies because moinAI can be trained on several questions and at the same time constantly expand your own knowledge.

An excerpt of the features of the AdmiralDirect chatbot

• ‍multilingualism: Automatic recognition of various languages.
• data validation: Insurance numbers, email addresses and other data contained in messages are validated directly by the system.
• Use-case dependent routing: The chatbot recognizes the use case and can forward the request to the appropriate agent.
• Complex solution processes: Individual and complex solutions as step-by-step media instructions for policyholders.

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