moinAI is CCW's trade fair advisory board

We are proud to announce that Robert is now representing us (moinAI) as an exhibition advisory board at CCW — THE meeting place for future-oriented customer dialogue. We provide insight!

The CCW Congress Fair is Europe's largest event for innovative customer dialogue. It offers an ideal platform for learning about sustainable solutions for excellent customer service. At a time when technical options are constantly growing, customer demands on service are also increasing. It is becoming increasingly important to combine customer experience and employee experience and to develop good total experience management. The CCW Congress Fair brings together groundbreaking technology, renowned thought leaders and experienced practitioners — both live in Berlin and digitally worldwide. This enables visitors to meet the who's who of the industry, discuss new trends and question established solutions. The event promises inspiring impulses for innovative customer dialogue and thus offers an excellent opportunity to further develop your own company in terms of customer service and remain competitive.

After we were on our first CCW Berlin We have already had a lot of fun and success and brought us a lot of joy again this year, we are all the more pleased that we are now advising on the exhibition for the next #CCW2024 A little “add our mustard” and be able to help shape it.

And why is that so important to us (moinAI)? That explains Robert in a short interview:

• Why did you/her decide to join the exhibition advisory board?

CCW wanted to invite a young company that had already gained experience at the trade fair to join the trade fair advisory board. We are also very interested in helping to shape this promising trade fair in the future and to incorporate our ideas and ideas.

• What are the tasks of an exhibition advisory board?
  As an exhibition advisory board, we can initiate and discuss new concepts (e.g. topics only for AI, play area, open lunch checks, etc.). We also provide feedback on what went well from an exhibitor's point of view and what went poorly.
• What are the goals?
  The CCW has a difficult role, as it has to “take care” of an industry that has existed for a long time. As a result, the target group is relatively broad: From experienced long-established bunnies to Gen-Z, who now play the role of customer experience managers and are looking for new technologies. Here, the exhibition advisory board must help CCW to optimally meet the two target groups.
• What role does moinAI play in this?
  We can provide very good input on the subject of modern technologies and trends — and, as we imagine, these can best be placed with both target groups. As a younger company with modern working methods, we have good conditions for this.

As mentioned, we were represented at CCW again this year. In doing so, represented Frederik, ulrich, robert, patrick and laura our team from moinAI.

We were very happy to talk to interested parties, to sit on panels, to meet new and well-known contacts, and to be on stages. Frederik in particular stepped up and gave a series of exciting presentations on our AI technology — and was thus able to impress with flaming appearances — as our customer Beat Burkhalter from BLS AG put it with words of praise.

To get more insights from this year, go here to another one of our LinkedIn posts about CCW 2023.

If you are also interested in CCW, you should sign up and take advantage of the opportunity to learn from leading experts and connect with other industry representatives. The CCW Congress Fair promises an enriching experience and new insights for everyone involved in customer dialogue — and we at moinAI would also be delighted to meet you there!

We're really looking forward to CCW next year! #CCW2024