The moinAI CSM team — for a fixed contact culture

^{Last updated: 20/05/2026}

What is particularly important to us at moinAI? A permanent point of contact in culture! We don't want to be an anonymous company with constantly changing contacts.
Rather, we want our customers to be able to clarify their concerns with us as easily as possible so that they can implement their chatbot project without much “back and forth” and without complex loops and thus successfully use the full potential of the chatbot.

Of course, our CSM team plays a central role in this — after all, it's already in the name: Customer successManagement! For this reason, we would like to introduce some employees from our CSM team and offer a brief insight into everyday working life.

Curtain up for Michele, Anne, Sophie, Romi, Robert and Richard!

Michele - Head of Customer Success

What I’m most looking forward to is unlocking the full potential of our fantastic CS team and shaping the future of automated customer service together. It’s incredibly exciting to see just how tangible the value moinAI brings to businesses is, and how we’re building on this success hand in hand with our customers. I’m passionate about achieving individual milestones through targeted strategies, providing measurable relief, and delivering valuable insights into the needs of end customers.

Anne - Customer Success Manager

It is precisely the fact that there is no such thing as THE typical day that appeals to me so much about my work. In addition to regular internal meetings, it is precisely the feedback from customers and the resulting product innovations and suggestions that make every day so different and exciting.
In addition, there is our great team and colleagues, who you can always rely on and who do everything you can to make you feel comfortable and work well together.

Sophie - Customer Success Manager

I particularly enjoy working with customers who are just as enthusiastic about AI and chatbots as we are. After a successful onboarding, it is always exciting to see the chatbot results of our customers and how creative the approaches are. Some prove themselves to be real conversational design experts and come up with very extensive and complex answers on their own. The chatbots also receive correspondingly good reviews.

Through regular exchange with our customers, we have already been able to consider many feature requests in the past and implement them in collaboration with our product team. I really like presenting this rapid product development and thus achieving further success with the chatbot on the customer side!

Romi - Customer Success Manager

Being part of customer success management means embodying the interface between customers and our product. The challenge is, on the one hand, to make complex AI structures tangible and understandable for everyone and, on the other hand, to enable optimal performance of the chatbot. With our AI chatbot solution, we are helping to relieve our customers in many of their processes and to digitization and are constantly developing ourselves in the process. The position as customer success manager therefore combines project management, customer support and product development. This variety of tasks really makes the job something special. In addition, there is cross-divisional collaboration with a dynamic team, which gives the job fun, additional variety and that certain something.

Robert - Customer Success Manager

For me, the key insight is this: ultimately, AI is only ever as good as the people who use it. Working in the CSM team, I’ve realised that our work isn’t so much about the technology itself, but about providing guidance and empathy on how to use it most effectively. Especially with a tool like moinAI, the human element is truly crucial in every interaction. We don’t just deliver a piece of software. My job is to really take customers by the hand, help them overcome their reservations and walk this path together. Only then can what is sometimes complex technology ultimately become something that genuinely helps them in their day-to-day work.

Richard - Working Student Customer Support

What motivates me most is the variety I experience every day at moinAI. As a working student, I appreciate the combination of individual client requirements and the rapid pace of development in the AI sector, which constantly brings new challenges. For me, working with artificial intelligence is an incredibly exciting field that is constantly evolving. It’s great to support our clients in making the most of this technology’s potential and to work together to find suitable solutions for their specific cases. This direct support ensures that I enjoy learning something new every day.

The moinAI CSM team provides each customer with a fixed contact person. In addition, the CSM & AI team ensures that ideal training data for AI is available right from the start. This ensures that the technology in the background is no hurdle for companies.

In this way, moinAI can be used as simply and easily as possible by customers & companies.