An AI Chatbot for More Automation and Customer Insights
How Teleboy successfully integrates an AI chatbot into customer service – not only saving over 2,500 support hours but also systematically gaining insights from user behavior.
Customer Service
75%
Automation rate on average
> 29,000 conversations
since launch (in Q2 2023)
> 288 saved working days
through the automation of the chatbot
Scalable service, insightful insights, less effort
What happens when a chatbot not only answers inquiries but also delivers real added value for support and strategy?Teleboy, one of the most well-known telecommunications companies in Switzerland, demonstrates in this case study exactly how this succeeds – and what other companies can learn from it.
Learn among other things:
- How the chatbot was specifically prepared from the start for frequent service requests
- Which key metrics are crucial – and how they have evolved over time
- Why negative reviews are not necessarily a bad sign
- What role generative AI plays at Teleboy today
- And how the chatbot internally became the starting point for valuable learnings
Insights, learnings, numbers – all included.
Download the case study now and discover how modern chatbots truly perform in everyday life.
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