An AI chatbot that everyone likes: How NeoTaste automates customer enquiries
on-demand
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As a start-up, Neotaste has demonstrated that an AI chatbot can successfully improve customer experiences and measurably reduce internal workload with the help of process automation. Its use is a prime example of scalable AI.
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How Neotaste automates typical support requests with a clearly guided chatbot approach – demonstrating the importance of structure and user guidance in self-service.
What to expect from the webinar:
- The most common customer service issues at Neotaste and how they were automated
- Why a clear, guided chatbot process sometimes works better than open dialogue
- How Neotaste reduces costs through structure and clear processes
- The role GenAI plays in specific areas – and where its limitations lie
- How KPIs such as cost per ticket have developed
- Which practical lessons are also relevant for other companies
Sign up for the webinar:
Speakers in the panel:
Sönke ist Co-Founder und Head of Operations bei Neotaste. Nach seinem Studium der Wirtschaftswissenschaften an der Universität Osnabrück gründete er 2020 das Unternehmen mit und verantwortet seitdem die operativen Prozesse sowie die Weiterentwicklung der Plattform.
Johannes is Chief Sales Officer at moinAI and is passionate about innovative technologies. In his role as head of the sales team at moinAI, he drives the future of customer communication forward in both medium-sized businesses and large enterprises in the DACH region.
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