AI consulting made easy with chatbot Teasy: How Wollenhaupt automates 74% of its inquiries
on-demand
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The Wollenhaupt case study shows what happens when a company really understands its market. TEASY doesn’t just answer questions – it provides advice. And it does so at times when there’s no one in the office. That’s exactly the point.
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Wollenhaupt demonstrates how a traditional tea company is using the digital assistant TEASY to scale its customer service from limited opening hours to 24/7 availability – and is doing so as a pioneer in the entire industry.
Info: This webinar was held in German.
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Speakers in the panel:
Annette has known Wollenhaupt for 14 years from a wide variety of perspectives – from tea trading and sales to marketing and product management. Today, she drives AI projects and digital innovation within the company, combining tea expertise, market insight and artificial intelligence. In collaboration with moinAI, this led to the creation of TEASY, a digital tea advisor and service bot designed for specialist tea retailers.
Johannes is Chief Sales Officer at moinAI and is passionate about innovative technologies. In his role as head of the sales team at moinAI, he drives the future of customer communication forward in both medium-sized businesses and large enterprises in the DACH region.
What do you do if your retailers and end customers have questions at the weekend, but your support team isn’t available until Monday? Wollenhaupt has found the answer. In this webinar, Johannes Hehr and Annette Mehner explain the journey from the initial concept to a fully operational system – honestly and with all the details.
- Understanding the starting point: Why limited customer service is becoming a real problem in international B2B trade, and what goals Wollenhaupt sought to achieve with TEASY
- Becoming a first mover: What it means to be the first company in the entire tea industry to adopt AI-powered advice
- Guided vs. open: Why the initial approach with guided advice didn’t go down as hoped and how the switch to a more open system made all the difference
- Live case study: How TEASY responds to questions such as “Can you recommend teas for children?” and how this leads to actual conversions
- Using data: How Wollenhaupt uses e-commerce tracking to demonstrate TEASY’s impact on the shopping basket
- Dos & Don’ts: What worked well during the setup and what the team would do differently next time
- Lessons Learned: What every B2B company should know before launching an AI chatbo.
