Always know what your customers need next
Over 100 companies are already using the AI chatbot from moinAI across a wide range of sectors to take customer communication, lead generation and service efficiency to the next level
Why moinAI?
Hosting exclusively in Germany
operated in accordance with strict European data protection standards
Fully integrated component
Handover without disruption to the system, with the full conversation context
In-depth, qualitative analysis at conversation level
(including time, page and specific content)
A generative, context-based language understanding LLM trained specifically for German customer communications
Automatic clustering of unknown queries and intelligent topic suggestions
Continuous expansion of the knowledge base
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Traditional Chatbot Providers
Server locations outside the EU (USA): complex legal assessments required
Data protection risks for companies
Laborious integration of external live chat services
Potential data loss and system failures during the handover
often statistical data (e.g. number of chats) rather than a genuine understanding of what drives customers
Standard AI models, often based on English, have weaknesses in regard to nuances and technical terms
Chatbot does not learn independently
Manual categorisation and processing of unknown enquiries are required
Chatbot as an add-on
(e.g. helpdesk and CRM tools)
Ticketing and CRM systems offer chatbots as an optional addition to the solution, often as a secondary feature of a larger product. Anyone who is already using the system can therefore use the chatbot without any additional integration effort.
However, as conversational AI is not the main focus, the depth of the AI is usually limited.
Industry-specific Chatbot Providers
Highly specialised providers catering to a single use case deliver impressive results in precisely that scenario. However, they reach their limits as soon as additional areas or use cases are introduced.
accessible across all use cases
Built for a single use case
for that specific case
Centralised role management for the whole team
In-house Development
Developing your own chatbot offers maximum control, but ties up development resources on an ongoing basis and increases the risk of knowledge loss due to staff turnover. The time-to-value can range from months to years. moinAI delivers a high degree of flexibility as a platform solution with minimal effort.
Set-up by Marketing/CS
Ongoing model improvement, including an AI training tool within the hub
Beständiger interner Aufwand
Maintaining the knowledge base is labour-intensive
ROI-Berechnung möglich
Unklarer ROI
Enterprise-Contact-Center Platforms
Large, telephony-driven CX suites are designed for omnichannel routing and voice, which means they involve significant implementation effort and come with expensive enterprise pricing. moinAI is up and running within weeks and is priced to be accessible to small and medium-sized businesses.
The chatbot as one module among many
Up and running within a few weeks
Dedicated IT project is required
configurable independently
No lengthy sales cycle
Starter from just €475 per month
Often with minimum terms and volumes
Dreaming is part of a tried-and-tested platform
moinAI has been processing millions of customer conversations for over nine years. Dreaming builds on this expertise and utilises tried-and-tested technology that is used on a daily basis by companies such as ADAC, HanseMerkur and TEAG.
