Join us at CCW 2026: meet the top experts and exhibitors at CCW 2026 free of charge with moinAI!
What is the CCW?
CCW (formerly CallCenterWorld) is Europe's leading international congress and trade fair for customer service and modern contact centre strategies. It takes place every year in February/March at the Estrel Congress Centre in Berlin and brings together technology experts and service-focused providers to discuss future-oriented trends such as AI agents and omni-channel management for innovative customer dialogue. This year marks the 27th edition of the congress fair. The dates are as follows:
Congress: 23–26 February 2026
Exhibition: 24–26 February 2026
Which exhibitors will be represented at CCW in 2026?
CCW 2026 will feature a total of over 200 international exhibitors, including platform providers for infrastructure, consultancies supporting digital transformations, and analytics tools that deliver data-driven insights. Of particular interest are specialised solutions from various industries and fields. moinAI will also be there again as a customer service expert! Our sales and customer success team will be demonstrating live how our AI chatbots and AI agents can help companies with customer support, lead qualification and process automation.
‘This diversity makes CCW THE trade fair in the field of customer service for us, and we look forward to it every year.’ – Robert Weber (CMO moinAI)
moinAI effectively demonstrates how customer enquiries can be processed automatically and cost-effectively with the help of GenAI and AI agents.
Top technology companies at CCW 2026
The selected companies offer AI, automation, CX infrastructure or data developments that are particularly relevant for participants and exhibitors focusing on future technologies in customer service. We have categorised 12 providers and summarised their technology and areas of application in a clear overview:
1. moinAI
As a specialised AI chatbot provider, moinAI focuses on automated, scalable customer communication in marketing, sales and, in particular, customer service. It integrates seamlessly into existing service landscapes and is precisely tailored to company-specific service processes. moinAI handles direct interaction with customers via chatbot and Live-Chat – supported by AI agents and generative AI. The development of moinAI follows a clear guiding principle: AI should improve the user experience in customer service without relinquishing control. That is why the platform is transparent, controllable and hosted entirely in Germany, with every interaction processed securely and encrypted. With years of experience in AI and customer service, moinAI improves communication in the long term and optimises the Customer Experience, whether for standard enquiries or complex processes.
2. Leaping AI
The company offers AI voicebots for businesses that act as digital employees, automating customer service and sales conversations and increasing call centre productivity and efficiency. Integration with CRM, ERP, knowledge databases and analytics platforms enables context-aware interactions and consistent service, e.g. when qualifying leads or scheduling appointments with customers. The AI learns from conversations and works autonomously. Its customers mainly include enterprise companies such as Hawesko, FINN Auto and Aareon.
3. Aristech
Aristech offers voice and conversational AI technologies and specialises in the automation and digitalisation of customer service processes. Its innovative solutions include AI agents, text-to-speech, speech recognition and NLP. The AI used can understand natural language and respond in real time, enabling seamless interaction across various channels such as telephone, email or chat. The offering is 100% GDPR-compliant and developed in Germany. Companies that want to pursue the ‘best of both worlds’ approach can use moinAI for text and chatbot-based customer dialogue and at the same time integrate Aristech as a moinAI customer for voice AI solutions.
Anyone who would like to experience Aristech live at CCW can check out the following agenda item: ‘Behind the scenes of AI: How to achieve true integration in practice’.
4. Communi5 Technologies
Austrian company Communi5 Technologies provides carrier-grade voice solutions for business and residential markets, including next-generation voice services, network migration and unified communications (UC).
As a software manufacturer of cloud communication solutions, the company brings expertise in the areas of VoIP, cloud PBX, integration into mobile networks (mobile UCaaS) and migration from legacy TDM to all-IP networks. With over 50 customers and more than 100,000 business ports per year, Communi5 Technologies is the most successful combined platform in the DACH region.
5. IP Dynamics GmbH
The company offers dynamic workload solutions and has established itself on the market as an innovative software solution certified according to ISO 9001 and ISO 27001. The central real-time platform supports companies in the structured management of their workload by bundling and prioritising tasks across systems and then distributing them to the responsible employees based on their skills. This strengthens informed decision-making and implements sustainable service excellence. Well-known customers include R+V Insurance, Signal Iduna, Tchibo and many more.
6. Bucher + Suter
With over 40 years of experience, Bucher + Suter specialises in omnichannel contact centre solutions, conversational AI and CRM/enterprise application integrations for Cisco platforms such as Webex. The award-winning b+s Connects product range bridges the gap between Cisco contact centres and business-critical applications. Bucher + Suter offers the full range of Cisco contact centre and Webex solutions, including cloud, on-premise and hybrid deployments. Integration partners include Microsoft, SAP, Oracle/Siebel, ServiceNow, Salesforce and other platforms.
7. Calabrio
Calabrio is the leading provider of cloud-based workforce engagement management (WEM) software. Its solutions are designed specifically for contact centres and customer service teams and include AI-powered analytics (speech-to-text), omnichannel interaction recording and coaching tools. This enables real-time forecasts of call volume, staff scheduling and monitoring. With the help of machine learning, predictions and analyses are evaluated using AI and made available to employees to maximise performance and improve the customer experience. Calabrio ONE is the centralised, unified cloud platform that brings these developments together.
8. Adesso SE
As one of Germany's largest IT service providers, Adesso SE specialises in consulting and customised software development for optimising core business processes. Its main activities include IT consulting, the development of industry-specific products, e.g. for insurance companies (in|sure), and support for the use of cloud platforms, the Internet of Things (IoT), digital twins and artificial intelligence. Influencer marketing tools complement the cross-industry offering. The company thus supports customers along the entire value chain, from IT strategy and architecture to operational applications.
9. Arvato Systems
Arvato Systems is a German IT service provider and part of the Arvato Group within the Bertelsmann Group. The company offers consulting, development of innovative IT solutions, cloud migration, integration of digital processes, and operation and support of IT systems, among other services, and supports organisations in their digital transformation. As a multi-cloud service provider, Arvato Systems covers the retail, energy, healthcare and public administration sectors. They provide consulting services to jointly address AI strategies, cultural barriers and current limitations to the use of artificial intelligence in companies and to contribute to the optimisation of the value chain. Arvato Systems is an exhibitor and co-sponsor at CCW 2026.
10. Accenture Song
Accenture Song is Accenture's creative and technology-driven business unit. The unit offers an integrated portfolio of services covering brand strategy, creative technology and customer experience design, which is used to build strong brands and create consistent, effective customer experiences. The focus is on developing seamless, customer-centric customer journeys across all touchpoints. Accenture Song works globally with leading brands to deliver innovative solutions for digital transformation and modern customer engagement. Particularly exciting: Accenture Song will give a presentation on ‘Customer Service in the Age of AI’ at CCW.
11. Avaya
Avaya will also be taking the stage at CCW and will be joining Accenture Song and Salesforce for a “3 Years from Now” discussion: “In three years, the service agent will become the AI supervisor. Humans and machines will grow together as a team.” As a leading American multinational technology company, Avaya offers solutions for cloud communications, contact center as a service (CCaaS), and unified communications (UC). The Avaya Infinity Platform provides a modern, AI-powered foundation for unifying fragmented customer experiences and integrating digital and voice-based channels. For more information about Avaya at CCW, click here.
12. Cisco
Cisco is presenting itself at CCW as a key provider of modern contact center and collaboration solutions. The focus is on the Webex Contact Center, AI-supported automation, and data-based customer experience across digital and voice-based channels. Cisco addresses both technological innovations and practical challenges in everyday contact center operations, such as cross-team, hybrid collaboration. Webex is available as an app for desktop and mobile devices, enabling location-independent collaboration. At CCW 2026, Cisco will give a presentation on AI and humans optimizing the customer experience, in line with the CCW motto Guided by Humans – powered by AI: “Bringing people and AI together to elevate CX.”
Outlook and recommendations
Why it's worth visiting CCW 2026
The exhibitors at CCW 2026 will use best practices for smart automation, intelligent workflows, and cost-cutting strategies to show how AI can be successfully deployed in companies without leaving people behind. Under the motto “Guided by Humans – powered by AI,” CCW 2026 offers exciting insights into the symbiosis of AI and humans and showcases practical solutions for automation. This year, there will be a particular focus on modern CX strategies and the role of AI tools in business. Here is a summary of the highlights:
- Over 240 international exhibitors from the fields of CX, automation, AI, analytics, and IT
- Practical sessions and live demos on technologies and use cases
- AI Stage and Startup Visions with a focus on new technologies and innovative startups
- “World of AI and BI”: Special area dedicated to AI, data, and automation
- Networking and exchange at the trade fair with experts and executives
- Trend topics: AI and automation, including conversational AI, agentic AI, voice and process automation, and data-driven analytics.
All providers can be found in the exhibitor directory on the website.
The role of specialized AI solutions in 2026
AI is particularly effective when it is clearly specialized and can be seamlessly integrated into existing system landscapes. In this context, specialized AI technology providers who understand the role of AI in service as an individual and autonomous assistant are gaining in importance. As an exhibitor at the congress trade fair, moinAI will also demonstrate how AI-based automation can be used specifically in service and how AI agents support employees in real time with suggested responses and relevant information from knowledge databases.
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