Working Student (m/f/d) Technical Writing & Knowledge Management

Why you should join us

You don't want to write just any text that nobody reads, but rather help shape the voice of an AI product that automates thousands of customer dialogues every day? At moinAI, you will work from day one at the intersection of product, customer success, and our clients – and your knowledge will go directly to the people who use our platform every day.

Direct impact: Your articles are part of the product experience. You will see the impact of your work in black and white through article ratings, search behavior, and decreasing ticket volumes.

Real responsibility: You will be given your own area of focus, work closely with product and engineering, and bring your ideas directly back to the product team.

Working with Agentic AI: We use agentic AI workflows for our documentation to prepare, translate, and keep content up to date. You will learn firsthand how to set up such content processes and where your judgment is still required.

Learning from a product that is evolving rapidly: You will understand conversational AI, LLMs, and APIs because you are the one explaining them. You will get to know new models and features as they are being developed. A structured onboarding process and a learning budget will help take you to the next level.

Flexibility that fits your studies: You decide where and when you work. We will work together to find a rhythm that fits around your lectures, exams, and semester breaks.

Responsibilities

Documentation & Storytelling You will dive deep into moinAI, follow product releases and features, and translate them into clear, helpful help center articles and short how-to guides.

Content creation for all channels You will write and maintain documentation content in German and English: help center, in-app guides, and microcopy.

Working with Agentic AI You will use agentic AI workflows to draft, translate, and maintain content, and work with us to further develop these workflows.

Maintaining our own support chatbot You will keep our moinAI chatbot's knowledge base up to date, review its responses, and continuously develop it further.

Knowledge Management & Quality You will conceptually develop our Help Center as a central knowledge base, including its structure, categories, and navigation. You will gather input from Product, Customer Success, and Development, organize this knowledge, and ensure it is easily accessible for our users. In doing so, you will refine our terminology, tone of voice, and formatting guidelines, ensuring they are consistently applied.

Qualifications

• Currently enrolled student – ideally in Technical Writing, Linguistics/Communication Studies, (Business) Informatics, or a related field
• Excellent German skills (native level) and very good English (B2)
• You enjoy explaining complex topics precisely and in a way that is tailored to the target audience – writing is simply part of your flow
• Great curiosity about SaaS products, B2B software, and Conversational AI; initial experience with Markdown, HTML, Git, or Agentic AI (e.g., Claude) is a plus
• Experience with documentation/CMS tools (e.g., Zendesk Guide, Notion, Confluence) or graphic tools (Figma, Snagit) is a nice-to-have
• Structured way of working, self-initiative, and a desire to take on responsibility

Benefits

• Hands-on insights into a fast-growing AI SaaS company.
• Flexible working – you decide where and when you want to work. Our beautiful and modern office in the Karoviertel is always open to you.
• A great working atmosphere without the chaos: agile, collaborative, and data-driven.
• Compensation of €15/hour, a modern MacBook, a learning budget, and, of course, our legendary team events & more
  

Send Ole your CV and a short cover letter (max. 150 words). Instead of a traditional cover letter, we are interested in why you are passionate about great documentation and how you translate complex features into simple terms. Feel free to include 1–2 writing samples or links to previous documentation projects – though this is not a requirement.

We look forward to meeting you! 🚀