On Demand Webinar

How an AI chatbot optimizes customer service and marketing at the same time: Best Practice Chocoversum (German only)

On-demand webinar (available anytime)

“

Was für uns ein totaler Erfolgsindikator war, ist das Thema Online-Buchung. Wir haben mithilfe des Chatbots 41% mehr Online-Buchungen generieren können, was eine extreme Steigerung zum Vorjahr war.

“

Ulrike Albrecht
Head of Communications

Like the world of experience Chocoversum successfully uses an AI chatbot, leading over 14,000 conversations per year — and automatically answers around 80% of all incoming chats.

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Speakers in the panel:

Webinar host Frederik Schröder
Ulrike Albrecht
Head of Communications
Chocoversum GmbH

Ulrike heads up communications at Chocoversum Hamburg, where she is also responsible for the AI chatbot. She will be sharing real-world, practical experience to provide an authentic look at the work involved and the success achieved with an AI chatbot.

Webinar host Frederik Schröder
Sophie Liehr
Customer-Success-Managerin
moinAI

Sophie ist seit mehreren Jahren Customer-Success-Managerin bei moinAI und kümmert sich darum, dass Unternehmen, die einen KI-Chatbot einsetzen bestens betreut und unterstützt werden. Sie kennt alle Tipps und Tricks, die man braucht, um mit einem KI-Chatbot erfolgreich zu sein.

In collaboration with:

After participating in the live webinar, you will know everything you need to know about the following points:

  • Why an AI chatbot? The reasons why a 24/7 chatbot channel and automation are so important
  • Self-service digital solution: Automate recurring customer inquiries with a digital assistant — thus relieving customer service
  • Generate leads with an AI chatbot: How can increasing website conversion and improving user experience be promoted?
  • AI Deep Dive: How independent learning is possible based on artificial intelligence and what is really intelligent about chatbots.
  • Reduce AI complexity: How moinAI was able to implement an AI-based chatbot with little effort
  • Learnings and next steps: How the Chocoversum chatbot is extended to other use cases and which points need to be considered.
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