About this workflow:

The product search via chat demonstrates how the chatbot is becoming the central entry point for digital product discovery. The chatbot handles the structured processing of a semantic search, which is carried out using the intelligent tool vviinn. Semantic search ensures that the search is not limited to keywords, as is the case with Google, for example, but considers the user’s intent and context, thereby returning the most relevant result.

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How it works:

1. A user sends a message in the chat

People are searching for a product; this happens quite naturally in everyday language. Features are either listed in a single query or specified step by step during a conversation.

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2. The request is forwarded via the API

The request is sent to the vviinn platform via an interface.

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3. Semantic search analyses the meaning

The AI understands the context and looks not just for keywords, but for the actual intention.

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4. Relevant results are found

Relevant products are intelligently prioritised and returned.

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5. Real-time response generation

The results are displayed quickly, accurately and clearly in a slider.

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