CCW 2027

CCW 2027: Experience the future of customer service, CX & AI in customer dialogue

The CCW (Customer Communication World) 2027 is the leading international trade fair and central congress for innovative customer service, customer experience (CX), and artificial intelligence. From February 22 to 25, 2027 , the meeting place for decision-makers, CX specialists, and technology pioneers returns for another round. Visitors can look forward to four days packed with practical examples and forward-looking strategies.

moinAI will be there again this year to show how AI agents, automation, and emotional customer loyalty are shaping the customer dialogue of the future.

Everything you need to know at a glance

• moinAI at CCW 2027: Expo Hall 1, Booth C13
• February 22–25, 2027‍
• ‍Estrel Congress Center (ECC), Sonnenallee 225, 12057 Berlin
• Key topics: Customer Service, Customer Experience (CX), AI Agents & AI Transformation

The key areas this year are future-proof leadership in customer service as well as building trust, creating emotional experiences at touchpoints, and fostering sustainable customer loyalty. This is where omnichannel service and optimizing the entire customer journey play a central role. moinAI brings the expertise for the practical application of AI agents and generative AI and demonstrates live how to successfully scale artificial intelligence in your use case.

Why attending CCW 2027 is worth it

At CCW 2027, you will learn, among other things:

1. How to automate routine inquiries: Save valuable resources in your support team through intelligent automation
2. How AI agents and support teams work hand in hand: Humans and machines complement each other perfectly for complex service cases
3. How to measurably improve the customer experience (CX): Offer excellent experiences across all digital channels

Meet moinAI in Berlin!

Would you like to learn more about moinAI and agentic solutions? Book an appointment with us right here or drop by our booth at CCW: Expo Hall 1 Booth C13.