Customer Impact Summit 2026

Trade Fairs

20.10.2026

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21.10.2026

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X-Post, Cologne

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Meet moinAI at the Customer Impact Summit 2026 🚀

Want to know how to integrate AI-powered customer communication into your business in a secure and measurably successful way? Then come visit us at the Customer Impact Summit 2026 in Cologne!

📅 Date: October 20 – 21, 2026

📍 Location: XPOST Cologne

🎟️ Tickets & Agenda: customer-impact-summit.com

At our booth, we’ll show you what real impact solutions look like beyond the AI hype:

Traceability instead of black box: Instead of letting AI run wild, we connect our AI agents via Retrieval-Augmented Generation (RAG) directly to a verified knowledge base (such as your website, PDFs, or CSVs). This ensures every answer is traceable and technically sound.
Transparency and control: Security and governance are our top priorities. Our guardrails monitor sensitive input, tone of voice, and brand compliance. We proactively account for the EU AI Act and GDPR from the start. And for complex cases, there is always the option of a seamless handover to human agents.
Connected, not isolated: Through webhooks, APIs, and pre-built integrations, moinAI fits directly into your existing CRM, helpdesk, and communication systems. This creates an integrated service architecture with seamless processes.

We provide comprehensive on-site advice on all our solutions to find the perfect support for your use case! As an AI platform for automated customer communication in marketing, sales, and customer service, we know our stuff! Want more insights? Then don't miss our presentation:

🎤 Our Speaker Highlight

‍Our CSO Johannes Hehr will be speaking with Julia Heine from AdmiralDirekt about the future development of AI:

‍"Between Automation and Responsibility: Secure AI for the Customer Service of Tomorrow."

‍📅 October 20, 2026 🔗 All info here!

We look forward to seeing you there! 👋

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