An overview of the moinAI feature set

moinAI is an AI-powered platform that makes customer communication simple and efficient. With over 10 years of experience, we are pioneers and experts in this field and know exactly how businesses can make the most of AI’s potential. Our chatbots, AI agents and live chat solutions enable you to support customers personally and efficiently – whether in customer service, marketing or sales. Content can be created flexibly, either manually or using GenAI, with full control at all times thanks to guardrails. Features such as auto-translation, omni-channel communication and seamless integration with tools like HubSpot or Zendesk make moinAI versatile and suitable for international use. GDPR compliance is a given for us

Goals that can be achieved with moinAI:

• Time savings
• Cost savings
• Reduced workload for staff
• Faster response times in customer communications
• Cross-channel, automated communication

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Primary target groups

Various sectors such as: publishing houses, e-commerce, online portals, travel agencies and holiday rentals, transport companies, universities and colleges, the financial sector, energy and municipal utilities, the manufacturing industry, museums, and theme parks

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Pricing

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Starter plan from €475 per month

• A streamlined and effective chatbot solution for small businesses, offering a gateway into the world of AI
• 1 AI agent
• Selected AI language model
• 1 Language

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Business from €725 per month

A self-service solution for small businesses and start-ups, designed for easy chat automation

• All features included in Starter, plus
• 50 AI agents
• language models: GPT-4o mini, GPT-4o
• 1 Language
• moinAI Live Chat, and
• Customer Success Support

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Professional from €2,000 per month

*A smart chatbot solution for medium-sized businesses that prioritise chat automation

• All features, including Business plus
• 100 AI agents
• 2 languages
• 5 actions/integrations
• multilingual support, and
• advanced integrations & support

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Enterprise price: To be quoted

A comprehensive solution for large enterprises offering complex and scalable chat automation.

• All features included in the Professional plan plus
• Unlimited AI agents
• Fully customisable
• Free choice of languages, domains, integrations and models
• Dedicated enterprise support
• Customised terms and conditions and contracts

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The following applies to all pricing packages:

• A wide range of industry templates: Don’t start from scratch – make use of our innovative industry templates.
• Statistics and analytics: Get a detailed breakdown of your chatbot’s performance: usage statistics, conversations held, and fascinating AI insights.
• An AI agent handles a specific topic: an AI agent is assigned to a particular topic, such as returns or invoices. This single agent can handle a large number of conversations relating to its topic simultaneously. This means there is no need for a separate agent for every customer. Using multiple AI agents makes sense when a company wishes to fully automate several different topics. For example:
  
  • a returns agent
  • an invoice agent
  • a delivery status agent

• Unlimited conversations: There is no limit to the number of conversations users can have with the chatbot

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Features

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AI & Automation

• AI Chatbot: Generative, self-learning chatbot for first-level support, customisable via personas and tone of voice
• AI Agents: Various agent types (Standard, Expert, RAG) with source control, guardrails and webhooks
• Retrieval-Augmented Generation (RAG): Combines RAG technology with generative AI for precise, context-aware responses
• Editorial content: Manually curated content as an alternative to AI-generated responses, for maximum control over content
• Formatting of AI responses: Output in complex formats such as tables or code blocks
• Responses in plain language: Optional output in accessible, understandable languageAI Workflows: Automation of chatbot processes through the integration of various tools
• AI Web Search Action: The chatbot can access up-to-date information from stored websites and incorporate this into its responses.

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‍Knowledge Base

• Knowledge Base: Knowledge management platform serving as the foundation for all AI responses; supports websites, PDFs, CSV files and more
• Automatic source updates: Configurable intervals (7/14/30 days) for automatically checking linked websites for changes
• GenAI response templates: Custom templates (info cards, interactive buttons) are dynamically populated with knowledge base content
• Model Context Protocol (MCP): Connects external LLMs (e.g. Claude) to the knowledge base; knowledge can be searched, created, updated and deleted externally.
• Manage private sources: Content that is not intended for public display can be marked as private and remains available exclusively for internal response processes.Automatische Aktualisierung von Quellen: Konfigurierbare Intervalle (7/14/30 Tage) zur automatischen Prüfung eingebundener Webseiten auf Änderungen

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Live-Chat

• Live chat: Real-time communication with human agents, including automation, assignment and archiving functions
• Human takeover: Conversations can be handed over to human colleagues at any time
• Agent availability indicator: Displays agents’ real-time status for targeted routing and efficient handovers
• Supervisor assigns chats: Supervisors can actively assign chats to individual agents
• Configure live chat system messages: Customisable system messages at the start, handover and end of a chat
• Global shortcuts in the input field: Trigger standardised text blocks directly in the chat using shortcodes
• Shortcodes & templates: Quick insertion and editing of standardised replies
• Bot assignment for agents: Overview of bot assignments for efficient working in multi-bot setups

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Analysis & Insights

• Dashboard KPIs: A centralised overview of call volume, automation levels, CSAT scores, conversion rates, human takeover rates, and much more
• Live Insights: Real-time display of the most common enquiry topics for early trend detection
• ‍Accessible chat history: Permanent access to all chat histories for analysis and quality assurance
• ‍Segmentation & Filters: Facilitate targeted analysis of large volumes of data

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Widget & User Interface

• Chat widget: UX-optimised, accessible chat windowTeaser with text and buttons: Fully customisable teaser (text, buttons, avatar, colours) to match your corporate identity
• ‍Omni-channel functionality: Cross-channel use on websites, apps and subdomains
• ‍Accessible in accordance with WCAG 2.1: Widget complies with WCAG 2.1 accessibility guidelines
• ‍BFSG-compliant use: Meets the requirements of the Accessibility Enhancement Act
• ‍Alt text for images: Images in the chat can be provided with alt text for screen readers
• ‍File upload in chat: Users can send files such as PDFs, images or videos directly in the chat.
• ‍Page-based greeting in the teaser
• Avatar Editor

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Setup & Content-Management

• No-code setup: Set up and customise without any programming knowledge using drag-and-drop and visual editors
• ‍Content management editor: Easily create, edit and manage topics and responses, even as a team
• ‍Content & forms: Chatbot forms for structured data entry during conversations
• ‍Testing & preview tool: Test changes before publication without affecting live operations
• ‍Playground: Regenerate AI-generated responses using your own instructions and test different scenarios
• Industry templates: Ready-to-use templates for many industries to help you get started

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Integrations & APIs

• Native integrations: Shopify, HubSpot, Zendesk, Zapier and many more
• ‍Webhook actions: This allows external systems to be connected and real-time data to be processed directly from the chatbot in order to send, retrieve or process information.
• ‍JavaScript API: External control of the chat widget (e.g. opening the widget, sending messages)
• ‍Model Context Protocol (MCP): Connecting external LLM platforms to the Knowledge Base

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Security, Data Protection & Administration

• Data Protection & GDPR: GDPR-compliant processing, hosting in Germany
• ‍Google SSO Login: Sign-in via an existing Google account for simplified user management
• ‍CSAT Feedback: Automatic customer satisfaction ratings following live chat conversations
• Role Management: Access rights to the moinAI Hub can be customised for each team or user. Access to sensitive data is logged and can be traced at any time.
• ‍Two-factor authentication

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Support & Community

• Dedicated contact person: Every company is assigned a dedicated contact person within the Customer Success team – ensuring ongoing guidance and personalised support.
• Onboarding support: Personalised onboarding to ensure a quick and successful project launch
• User community: Access to product updates, tips, best practices and the chance to exchange ideas with other users
• Technical documentation: Comprehensive developer documentation for integrating moinAI

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Certifications, security and awards

• GDPR-compliant
• Made in Germany
• Servers located in Germany
• Rating: 1.2 (Very Good) on Trusted
• 4.7 stars based on 7 reviews on Trusted
• 4.5 stars based on146 reviews on OMR Reviews
• 5 stars based on6 reviews on Capterra
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What customers say about moinAI

According to review platforms such as OMR Reviews, Trusted and Capterra, customers particularly highlight the following key features:

• Measurable business results: Customers report a 41% increase in online bookings, a higher order conversion rate and a cost per ticket that is over 30% lower, whilst maintaining the same level of customer satisfaction.
• Significant reduction in support workload: Fewer incoming emails and calls, as the chatbot automatically answers frequently asked questions and forwards enquiries directly to the relevant specialist departments.
• Powerful AI & continuous learning: The generative AI learns from existing content such as FAQs and improves automation.
• Quick & easy integration: The chatbot can be easily integrated into existing systems without significant technical effort.
• Complete product from a single source: Dashboard, independent content management and live chat in a single solution that covers both service and sales enquiries.
• Reliable fallback: If the chatbot cannot help, it enables direct contact with the team; no user is left without assistance.
• Excellent customer service & partnership: Customers feel professionally supported from the outset – from onboarding to joint further development.

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moinAI on Social Media

• LinkedIn

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Other places where moinAI is mentioned (selection)

• Hamburg’s mayor visits moinAI at OMR, LinkedIn post by Peter Tschentscher (DE)
• Chatbots in customer service: More than just chatting, Die Presse (DE)
• Three Hamburg start-ups shaping the future with AI and language, Hamburg Startups (DE)